Solved

Printer's keep disapprearing

Posted on 2004-08-25
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Last Modified: 2010-04-11
Windows XP machine on a domain keeps losing connection to the network. To get the printers back, the user has to restart the computer.

No spyware/malware at all.

History:
Client for Microsoft networks was reinstalled to fix the printers problem...

Any ideas?
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Question by:jibranilyas
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Timothy Kashin earned 500 total points
ID: 11895955
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by:jibranilyas
ID: 11896004
doesn't help much...i am lossing connection to the printers..
there is no mapped drive to test.....

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by:Timothy Kashin
ID: 11896152
ok, so you are losing connection to the printers, but are you losing connection to the domain as a whole?  Could you map a network drive and test this theory out?   You stated the you are "losing connection to the domain" so therefore I gave a suggestion of a similar problem on this site.  In order to thoroughly troubleshoot this, you will need to tell us what kind of server and domain are running.  Is it NT4 or 2000.  Is it an NT Domain or Active Directory?  Is this the only workstation having this issue and is it a new issue or has this been happening for awhile?  Have you recently installed any new patches such as Service Pack 2 for XP?

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by:jibranilyas
ID: 11896400
Sure, I will try that..

It is Window 2000 network... Active Dir.

This is an only workstation with this kind of problem.

Thanks
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by:Timothy Kashin
ID: 11896635
kk, just trying to help, I had that issue awhile ago and the post that I linked is what helped.  The powersave options for the NIC as well as the autodisconnect issue with the exact same scenario you are describing.

Also, SP2 seems to have it's share of difficulties in certain situations, although that is not one of them I have heard of.
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by:jibranilyas
ID: 11896687
Thanks Buddy, I just called the user and asked her the patterns... she did mention that the printer's disappear every morning... so the powersave settings may have something to do with it...
one thing that went against that assumption was that he logs off every evening....  I m wondering if NIC is in
"autodisconnect" state in the morning, how can she log on to the domain...

We haven't rolled out SP2 on the client machines yet...
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by:Timothy Kashin
ID: 11896700
Seems like one of those Windows "Features" that we all discover on a daily basis....

Good luck and I'll keep seeing what I can dig up as well.....
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Author Comment

by:jibranilyas
ID: 11906602
tjkashin,

I followed the net config command and the option on the nic card about power saving...
The printers were there this morning,,, i am gonna monitor for 2 more days...

Thanks
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by:Timothy Kashin
ID: 11932457
So, how did this work out for you?  Just wanted to follow up and see if the solutions provided worked.  
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by:jibranilyas
ID: 11932490
i sent an email to the user at 9am today... haven't got a response yet... I am sure it has worked out... I will wait for her confirmation though before i close this thread
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