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how to install TEACUP HELPDESK SOFTWARE

Posted on 2004-08-25
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Hey All

I have been asked to install Teacup - Helpdesk report management system .Iam trying to insall this software on Redhat 9, iam not that good in linux but i have been asked to instal this software so need ur help regarding this . i have installed redhat 9 .

This is site where u guys can find out tech how to configure.

Administrator's guide available from
altara.org/teacup/doc/techguide.html

User's guide available from
altara.org/teacup/doc/userguide.html;

This site where u can downlod this software


altara.org/teacup/dist/teacup-current.tar.gz


1) First thing what services and software should run to run this TEACUP
HELPDESK SOFTWARE and how to check that all the required software and the services r running fine.

2) As per techguide


Add a user for the web server to /etc/passwd.
Add a group for the web server to /etc/group.
(how to do this can i add a user & groups from user & group add or something
else i have to do)


Edit /etc/httpd/conf/httpd.conf. Find the User and Group directives. Change
the user and group named from nobody to the user and group you just created.

how to do this

createuser httpd
createuser mail
when i do this i get user not able to add can some one plss help me out on
this issue and tell me how to configure further steps need ur valuable help

Plsss help me out as soon as possible its very critical for meee

Thanks in advance

solaris





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Question by:alexgeorge
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paullamhkg earned 1000 total points
ID: 11960362
1) First thing what services and software should run to run this TEACUP
HELPDESK SOFTWARE and how to check that all the required software and the services r running fine.

you need to have web service running mostly is apache, you also need the perl application, PostgreSQL, Pg.pm and sendmail

apache, perl postgreSQL and sendmail normally come with RH9.0 or most other linux distro, since you using RH9.0 you can check by uing rpm -q "applicaiton name" it will show you some info.

like for apache, try rpm -q httpd you will got some like below

[root@testlinux root]# rpm -q httpd
httpd-2.0.40-8

so you know which you missing. for the Pg.pm I'm not sure whether it come with RH 9 or not but you can find it in here http://www.cpan.org/modules/index.html and the installation info.

2) As per techguide
I think what's the manual mean RH6.1 useing  nobody for apache/http but RH9.0 should come witht he user httpd (if you install the apache/http during your installation), so I don't think you have to create any user for http as per the manual said . but do need to check the /etc/apache(or httpd)/httpd.conf to see the User  directives is using httpd ( normal yes)

createuser httpd
createuser mail
when i do this i get user not able to add can some one plss help me out on
this issue and tell me how to configure further steps need ur valuable help

this mean you have to login to your SQL server (PostgreSQL) to create the user 'httpd' and 'mail' read here for detail of login and create users http://www.postgresql.org/docs/7.3/interactive/user-manag.html

Hope this can help :)
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