Solved

HP 4000 printers and Word Docs--page bottom cuts off OR logo prints wrong

Posted on 2004-08-25
3
599 Views
Last Modified: 2013-12-15
We’re having problems with our HP 4000 series printers. We use Windows XP. With the latest PCL 6 driver the bottom 1/3 is cut off when a job prints. This occurs at random. Most jobs print successfully.

My attempt to resolve the problem was to use the PCL 5 driver. This solved the page cut off problem, but created a new problem. When our letterhead prints, the logo prints with a shaded background. Any ideas on how to resolve this issue?
0
Comment
Question by:Advisare
3 Comments
 
LVL 37

Assisted Solution

by:Joanne M. Orzech
Joanne M. Orzech earned 250 total points
ID: 11896867
What type of file is the logo?  jpg? bmp?  If you can save it as a gif, you can then make it a transparency.  I know this doesn't answer your question, but it's a temporary workaround.  

We've had to change print drivers several times.  The PCL 5 drivers also gave us a headache (irregular character spacing, I believe, especially on fully justified documents)....we finally went to PostScript and all was well.

You may also want to review this thread:
http://www.experts-exchange.com/Applications/MS_Office/Word/Q_20765629.html




0
 
LVL 13

Accepted Solution

by:
WillHudson earned 250 total points
ID: 11913292
We've had a similar problem when using our company logo on a 4000 aswell! Have you tried using the postscipt driver? You've also got the option of changing one of the print options.

Right-click the printer --> Properties
Advanced Tab --> Printing Defaults
Change the TrueType Font option from "substitute with device font" to "download as softfont"
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question