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Solved

USB devices crash Win 2000 computer

Posted on 2004-08-25
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Last Modified: 2010-04-14
I have recently installed Win 2000 on an old Gateway Solo 9100XL notebook which has for a while been running Linux.

All works OK except that when I plug in a USB device (e.g. memory disk) the system crashes and reboots. I get a flash of the PnP "Have found new hardware" screen before all goes black.

Any suggestions

James, Melbourne
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Question by:joverell
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3 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11899295
Hi joverell,

Try doing this
Right-click "my computer"
go to properties
go to advanced
go to settings under "startup and recovery"and uncheck "automatically restart"
Now try plugging in USB device and check to see if the computer gives any error if it restarts

Also go to http://windowsupdate.microsoft.com and install all the updates for your OS and then check USB


SR..
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Author Comment

by:joverell
ID: 11911255
Thanks SR I did as you suggested and got the following error message:

***STOP: 0x000000C2(0x00000007,0x000008BA,0x823FB420,0x823FB428)
BAD_POOL_CALLER
Beginning dump of physical memory
Physical memory dump complete
Contact you system administrator or technical support group

I have also just found out that my PS2 mouse no longer works (I have been using only the touchpad for the past couple of weeks).

I have Win 2000 SP4 installed with all the latest updates.

Do I have a memory problem? Everything else seems to work including the wireless PCMCI card and all the software.

Regards

James
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LVL 49

Accepted Solution

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sunray_2003 earned 300 total points
ID: 11911290
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