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Startech USB 2.0 Card gives Code 10 in Windows XP

Posted on 2004-08-26
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Last Modified: 2010-04-25
A friend of mine recently purchased a Startech 5 port PCI USB 2.0 Card and I am installing it for her.  This card has an NEC chipset.  The card detects just fine, but gives an error code 10 in the device manager with a yellow exclamation point.  

I have tried different PCI slots; I have tried completely uninstalling all of the drivers and attempting a reinstall with the drivers off of the disk that came with the card without luck; I have tried installing various NEC / Startech drivers I could find on the internet; I tried changing the permissions on this key - HKLM\Hardware\System\CurrentControlSet\Enum\PCI - as described here (http://www.hauppauge.com/html/Win2k_driver_data_invalid1.doc).

This system is running Windows XP SP2, and has an Intel FW82471EB(SL37M) motherboard.  From what I know of USB 2.0, Windows XP should already have drivers to support it, and NEC is a fairly "name" chipset.  I am just about to tell her to take it back and get a different model, but if anyone could offer any other suggestions, that would be appreciated.
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Question by:choldsworth
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Expert Comment

by:Callandor
ID: 11904073
It is not unheard of for the USB drivers to be corrupted, after they are installed.  Try reinstalling the USB patch: http://support.microsoft.com/?kbid=822603
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Author Comment

by:choldsworth
ID: 11904143
That is a really good suggestion - unfortunately we have SP2 running on her machine, and that patch will only work for SP1 or earlier :/.  Anything else you can suggest?
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Expert Comment

by:Callandor
ID: 11904347
Try the card in another slot - it may have a better chance.
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Author Comment

by:choldsworth
ID: 11904461
I already tried that too :( .... My next guess is to try reinstalling SP2, but I'm not even sure if it will allow you to do that ... and I'm too scared to uninstall SP2 :P .. if you can think of anything else, please let me know.  Thanks.
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Callandor earned 2000 total points
ID: 11904588
You may have to return the card, then - those are my approaches to try, without disturbing the system too much.
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Author Comment

by:choldsworth
ID: 11904597
Yeah I'm pretty much at that point myself ... thanks for your help though ... I'll let you know what happens, and if anyone can think of anything else please let me know.  Thanks.
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Author Comment

by:choldsworth
ID: 11905452
Ok... I grew a pair and uninstalled SP2, and it went fine.  However, I still am getting a code 10.  I installed that USB patch with no change.  Would flashing my bios make any difference at all? ... I supposed I could continue to scour the internet and try and find other drivers... but man, what a drag :P
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Expert Comment

by:Callandor
ID: 11905761
The only thing in your BIOS that might affect USB devices is enabling legacy USB devices.  I don't hold out much hope for this, though.
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Author Comment

by:choldsworth
ID: 11908128
Well, thanks for all your help Callandor .. I never did get it to work... she's going to take back her card and I think we'll just get her a USB hub.  Hopefully I don't have as much problems with it as I did with this card.
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