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Read receipts pop up confirmation

Posted on 2004-08-26
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Last Modified: 2013-11-28
We have this annoying problem in our network and I hope its an easy fix.

Everytime someone sends an e-mail with a read receipt on it from inside or outside our network, a pop-up message apears asking if you want to confirm the read receipt or not. Basicly a yes or no message.

This happenes to everyone in my company.
I know that you can go to into outlook>tool>email option>tracking options> and at the bottom click "always send a responce" and that user will not get the popup anymore.

My question is do I have to go to each individual and set this or is there a way on exchange to do 1 setting and this will take into effect for everyone?
We run exchange 2003 on win 2003 server std and our users are on outlook 2000.


thanks
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Question by:jimmy6154
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Expert Comment

by:BNettles73
ID: 11905766
You might be able to disable the feature using a GPO ... I'll look for some information ...
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LVL 12

Expert Comment

by:BNettles73
ID: 11905800
Try loading up the the resource kit GPO templates for office 2000 ... once you've done that you should be able to view the options for disabling/enabling Outlook features in GPO ... if you don't have it ... I'd download and install GPMC as well.
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Expert Comment

by:BNettles73
ID: 11905865
I found a way to disable read receipts at the server level using an event sink but you need to understand the full implications of this type of modification. Event sinks can be unreliable and potentially cause the system to become unstable if configured improperly.

http://www.vamsoft.com/orf/howto-readreceipt.asp
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LVL 12

Expert Comment

by:BNettles73
ID: 11905902
I found this concerning the O2K XP config for GPO's ... I'm sure it can't be much different for O2K unless the resource kit doesn't contain the same templates.

If you've installed the administrative template for Outlook 2002, you'll find the read receipt options in the Microsoft Management Console (MMC) Group Policy snap-in under User Configuration, Administrative Templates, Microsoft Outlook 2002, Tools | Options, Preferences, E-mail options, Advanced E-mail options, Tracking options. Enable the Options policy, then set your choices for the read receipt behavior.
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Author Comment

by:jimmy6154
ID: 11907684
Is this issue that I'm having standard with all exchange servers? I thought that by default you were not given the option to accept or reject read receipts?

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Accepted Solution

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BNettles73 earned 500 total points
ID: 11907723
It's a client configuration ...  did you deploy Outlook from an MST? Seems strange that it is now on if it was off previously .. I don't believe it is a default setting in Outlook ... from what I remember it had to be enabled from the client ...

You basically have three choices that I know of ... go to each client and disable as you stated previously, deploy a GPO if it is available from the Office 2k resource kit or try the event sink ..

I'd only use the event sink as a last resort ....
The GPO would be easy to disable the feature if it is included in the O2K res kit ... once the feature has been disabled on the clients you can kill the GPO and any user who wants to enable it can do it manually ... really a matter of preference ..

I'd probably document the process on how to disable it and include screenshots ... and then email your users a tip sheet since some may want the read receipts turned on ...

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Expert Comment

by:BNettles73
ID: 14290343
I believe I had answered his question ... not sure why he never responded.
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