I have one user who has a seperate domain name for her email. WHne she is int he office she can login with her Unique UPN and all and access her email. when she uses web access it denies her with a 401 unauthorized error. Im sure i am missing something but cant think of where. mail flows for her jsut fine. I ahve tried using all the domain\username combinations i can think of.
Oh, and I believe OWA uses her Exchange alias and not her e-mail (from comment above). Changing her e-mail address should have no effect of OWA.
Here you go. I thought I remember seeing this somewhere.
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