Have Compaq Presario 701FR, running under Windows XP. Due to very slow running and 3 years of rubbish on system, brother - in - law asked me to restore to factory default. Starightforward. Backed all data and settings up , put in comapq restore cd, rebooted, went through process of loading restore software, system rebooted automatically and froze on Compaq splash screen.
Went to HP web site, tried downloading utility to enable wiping of hard drive and getting it ready to restore but laptop did not see floppy drive.
Contacted Compaq / HP. Advice ranged from it being a motherboard problem, other defective hardware. Told to use Del or F1 to enter bios. Finally got a chap who I thought knew what he was saying. Tried to enter bios via F10 on seeing splash screen. System displayed following bios info in dos screen.
PhoenixBios 4.0 Release 6.0
c 1985 -2001
Bios Version 0F05
Build Time 10/26/01
VIA TWISTER - K (VT8632 + VIA 868B)
CPU AMD DURON PROCESSOR - 950 MHZ
635K SYSTEM RAM PASSED
111M EXTENDED RAM PASSED
64K CACHE SRAM PASSED
SYSTEM BIOS SHADOWED
VIDEO BIOS SHADOWED
FIXED DISK TOSHIBA MK2017GAP
ATAPI CD ROM TOSHIBA DVD ROM SD-R2002
then froze saying'Entering setup..........'
Persuaded me to download bios update facility onto my main machine, resulting in screwing up my bios. I asked about individual files to copy to Ram Drive then update bios and their answer was we don't supply zipped up files only .exe ones.
The final suggestion was take laptop to bits, take out cmos battery and put it back in a gain, but having read what you have to do to get to battery, thought better of it.
The thoughts of genius's and likeminded would be appreciated. As it is 21:00 now I am taking the rest of the night off, with a headache. I'll check first thing AM
Thanks in anticipation