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ARCServe 2000 - E3702 Unable to connect to group (GROUP=<none>, EC=NON EXISENT GROUP)

Posted on 2004-08-27
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Last Modified: 2012-08-13
I am a completlly newbie in backup ops. I try to do a differential backup to an HP DAT. All backups ops are going well. When I am trying to restore a previous file a get a pop-up window asking me to insert a specific tape and in the log file I get this error:

E3702 Unable to connect to group (GROUP=<none>, EC=NON EXISENT GROUP)

The whole thing goes like this:
I made a folder with two files. file1.txt and file2.txt
I backup the folder (FULL Backup)
I changed the file2.txt
I backup the folder (Differential)
I changed the file2.txt again,
I backup the folder again (Differential)
Now I want to restore to the 2nd backup and restore only the changed file2.txt. When I select the desired file from the Options -> History, I choose restore and after a few secs I get this error.

Any ideas?
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Question by:dtou
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Accepted Solution

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dovidmichel earned 125 total points
ID: 11912271
Group is the device group which can be setup in the Device Manager window.
Do you have only one tape drive?
Check to see if you have only one group.
Go to Quick Start and then to Restore rather than the Restore Wizard.
Also go to esupport.ca.com, register and then grab the updates for ARCserve 2000.
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