Solved

problem while installing hp printer

Posted on 2004-08-27
10
976 Views
Last Modified: 2010-04-12
hi i have bought a hp officejet 5510 printer all in one and when i try to install it from the cd and error massege appear and so it stops installing and you can see the error massege in that link
http://members.lycos.co.uk/mzahdeh/hp.GIF
0
Comment
Question by:mzahdeh
10 Comments
 
LVL 8

Expert Comment

by:eccs19
ID: 11916621
I have played with a few HP printers, and they seem very particular with their setups.  Here's what I have found.  With Windows 2000, you need to have (going from memory here, so I could be off)  Service Pack 3.  Need to have Internet Explorer (I think they actually want V6 installed).  You can't plug in the printer until the software asks you to plug it in.  So I would make sure you have all the latest updates, and go from there.

Good Luck!
0
 

Author Comment

by:mzahdeh
ID: 11917909
I have windows Xp not 2000 ,either the printer is plugged or not the setup stops
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 11923443
Usually you get that message if you are not logged in as administrator when installing.
0
 

Author Comment

by:mzahdeh
ID: 11924834
BUT I'M LOG IN ADMINISTRATOR
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 11925071
No need to shout ;)
I only mentioned the most common cause, people often overlook the obvious.
Other common causes are:
wrong version of windows installer(msi)
locked or protected system files.
XP needs SP1

0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:mzahdeh
ID: 11925432
all what u mentioned i don't have any problems with them but i want to ask does the hard disk space can be a probelm
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 11926717
From your screenshot, space should not be a problem, except some badly written install scripts can fail if there is too much space (more than they expect)
0
 

Author Comment

by:mzahdeh
ID: 11929017
and now how can i solve that problem
0
 

Author Comment

by:mzahdeh
ID: 11939495
could the problem be from the file winlogon.exe
0
 
LVL 13

Accepted Solution

by:
WillHudson earned 125 total points
ID: 11950805
Follow the instructions as per the article on this printer from the hp website:

http://h10025.www1.hp.com/ewfrf/wc/document?product=311255&lang=en&lc=en&cc=us&dlc=en&docname=c00093927
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
How to connect HP Printer WIFI 9 85
need assistance with deploying printers via GPO 13 94
Not Replacing Printer Drum 9 42
1350 HP printer error - paper jam 8 31
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now