Outlook 2002 Empty Inbox

Posted on 2004-08-27
Last Modified: 2012-05-05

My manager calls me into his office and shows me an empty INBOX on his Outlook.  He says that yesterday the INBOX was full of email (spanning back several months).

I checked deleted items, a few little odds and ends.
I checked archive folders, it has calendar and other things, no INBOX.
I checked other folders in the TREE to make sure he didn't accidentally move them, nothing.
I checked to make sure he is running the same .PST file and that he is logged in under the correct account, all is well.

We are now receiving new emails into the empty Inbox as of today.

The OUTLOOK.pst is about 70MB, the archive is about 21MB.  The operating system in Win XP PRO.

Has anybody experienced something like this before?  I wonder if Outlook may have been autoarhiving or doing something and he forced it to shutdown or something.  I trust nobody.

2.  What is the best method to backup outlook data without user intervention.  I have used PF backup from microsoft, but I find that USERS are so dense that when they see the message to backup popup they cancel it EVERY time.  Would it be possible to put the PST file on a network drive where I can reach it in a daily backup?  Should I allow the client machines to store the file locally?


Question by:deeky

Accepted Solution

bobbydall2000 earned 75 total points
ID: 11917160
1.  Outlook will auto archive yes.  Scan the local hard dive for any *.pst file.  You should find an archive.pst and outlook.pst.  If there is an archive file try opening it with Outlook to see if his messages are in there.  Then turn off auto archive  :-)

# Select Tools | Options from the menu.
# Go to the Other tab.
# Click the AutoArchive button.
# Make sure AutoArchive is off

2.  Best method for backup is storing the data on a network server.  The only way to do this is to have outlook setup in corporate and workgroup mode.  Then add the Personal Folder and Person Address book services.  These will allow you to select a file location.  Make a directory on the main server that is backed up nightly by a tape drive.  Then copy his local PST files to that directory.  Point his outlook at those files.  Works great.  This has several advantages.  The tape drives back's up the email nightly so the most they loseof email is one day if the server crashes.  The user can crash his machine or get a new machine and you don't have to worry about saving email.  When you install Outlook on the new machine you just point it to the data on the server an there is all the email and contacts.


Author Comment

ID: 11936261
No it wasn't archived.  I think he might have erased it himself but won't fess up.  Anyhow, I'll need to try setting up the Coporate method of Outlook, I remember having some other problems with this before but I don't remember what the issue was.  I think Outlook is a very complicated program, and very unorganized in menus and setups.



Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit If you want to manage em…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question