Upgrade to Service Pack 4 Gets Me Blue Screen: Stop 0x000000A
Posted on 2004-08-27
I have a Dell Precision, 330, running Windows 2000 5.00.2195, Service Pack 3. (Pentium 4 Processor at 1.7 gigahertz, with 512 ram.)
When I try to upgrade to Service Pack 4, I get the dreaded blue screen:
"xxx stop: 0x000000A (0xbad0b0bc, 0x000000ff, 0x00000000, 0x80416b89)
Address 80416b89 Base at 80400000,
Datestamp 4047db83- ntoskrnl.exe"
I can boot in safe mode, uninstall service pack 4, and the computer works as before.
I've checked out all the Microsoft reports I can find. I have tried getting the machine to reboot without any start-up programs, including antivirus stuff. I have the latest Dell Bios, which doesn't seem to let you deactivate cached or shadow memory. I'm loathe to start uninstalling hardware, cause frankly, it's a pain and I just don't believe it's the problem -- no new hardware in years and the machine has always run perfectly.
I don't know what else to try. Please help.