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Can ping printer, can connect to web server on printer, cannot view printer shares or smb

Posted on 2004-08-28
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Last Modified: 2012-06-21
This one has me stumped...

There is a network printer, a canon ir6000, after a period of time the computers on the network lose connection to the printer.

\\canon\printername

nothing

net view \\canon

nothing

i can ping the router and i can access the web interface on the printer,
however, no computers can print to it or view the shares

If i power cycle the printer the network shares work again and you can print to it or view the shares... however, the printer goes offline in a random amount of hours and must be power cycled again.

the only thing i can think of being wrong is something with the cabling, switch etc, however, i can ping it and view the web interface via a browser from any computer on the network so i know its connected...

thanks for the help in advance..
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Question by:jjk16
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7 Comments
 
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Expert Comment

by:slapshot45
ID: 11924765
Can you set the printer to not go into the equivalent of "standby" or "sleep" mode?
I've had a similar problem with a minolta where it went into standby and would not come out of it.
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Author Comment

by:jjk16
ID: 11959257
stand by mode? everything works just not the netbios stuff,  i can ping, configure it via the built in web server? you had same expierence as well? i would think that if it fails to come out of stand by mode the network card would not work, also i replaced the switch and it works for a while and then i think i have to keep unplugging the switch...
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Expert Comment

by:tevens
ID: 11972965

Is this a small network without a WINS server?  If not, make sure that your IR registers it's name with the WINS server.  If it is a small network with a single subnet make sure that you enable the protocol NetBEUI.  A lot of people try to disable this, which is fine if you have a WINS server. But if you don't have a WINS server, you're going to have issues connecting to other windows shares and/or printers local to the subnet.  


See this web site for more details.   http://www.practicallynetworked.com/sharing/netbeui.htm

Thanks,
Tim
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Author Comment

by:jjk16
ID: 12003854
i did some more indept fact finding.

it turns out that port 139 was blocked, congested or failing, either way it didnt work.

when i power cycled the printer it work for a while but port 139 would go down and  netbios-ssn would not work. I setup the pritner to print via ipp

tcp ip printing

ipAddress
IPP_Ipaddress

as port 9100 was not being blocked and other ports like 80, smtp and some others.

it prints ok this way and users can print again.

another side note all the turning off and on the printer killed the hard drive in the canon but i dont think that was the cause of the port being closed but i dont know

i did setup wins as i figured it was a netios issue and it was... port 139 blocked and all

but i wish a moderater would close this question i hope this post helps someone else

angry ip scanner is great! and free...

http://www.angryziber.com/ipscan/
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