Solved

Can ping printer, can connect to web server on printer, cannot view printer shares or smb

Posted on 2004-08-28
7
693 Views
Last Modified: 2012-06-21
This one has me stumped...

There is a network printer, a canon ir6000, after a period of time the computers on the network lose connection to the printer.

\\canon\printername

nothing

net view \\canon

nothing

i can ping the router and i can access the web interface on the printer,
however, no computers can print to it or view the shares

If i power cycle the printer the network shares work again and you can print to it or view the shares... however, the printer goes offline in a random amount of hours and must be power cycled again.

the only thing i can think of being wrong is something with the cabling, switch etc, however, i can ping it and view the web interface via a browser from any computer on the network so i know its connected...

thanks for the help in advance..
0
Comment
Question by:jjk16
7 Comments
 
LVL 1

Expert Comment

by:CBF-IT
Comment Utility
0
 
LVL 1

Expert Comment

by:slapshot45
Comment Utility
Can you set the printer to not go into the equivalent of "standby" or "sleep" mode?
I've had a similar problem with a minolta where it went into standby and would not come out of it.
0
 
LVL 5

Author Comment

by:jjk16
Comment Utility
stand by mode? everything works just not the netbios stuff,  i can ping, configure it via the built in web server? you had same expierence as well? i would think that if it fails to come out of stand by mode the network card would not work, also i replaced the switch and it works for a while and then i think i have to keep unplugging the switch...
0
Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

 
LVL 1

Expert Comment

by:tevens
Comment Utility

Is this a small network without a WINS server?  If not, make sure that your IR registers it's name with the WINS server.  If it is a small network with a single subnet make sure that you enable the protocol NetBEUI.  A lot of people try to disable this, which is fine if you have a WINS server. But if you don't have a WINS server, you're going to have issues connecting to other windows shares and/or printers local to the subnet.  


See this web site for more details.   http://www.practicallynetworked.com/sharing/netbeui.htm

Thanks,
Tim
0
 
LVL 5

Author Comment

by:jjk16
Comment Utility
i did some more indept fact finding.

it turns out that port 139 was blocked, congested or failing, either way it didnt work.

when i power cycled the printer it work for a while but port 139 would go down and  netbios-ssn would not work. I setup the pritner to print via ipp

tcp ip printing

ipAddress
IPP_Ipaddress

as port 9100 was not being blocked and other ports like 80, smtp and some others.

it prints ok this way and users can print again.

another side note all the turning off and on the printer killed the hard drive in the canon but i dont think that was the cause of the port being closed but i dont know

i did setup wins as i figured it was a netios issue and it was... port 139 blocked and all

but i wish a moderater would close this question i hope this post helps someone else

angry ip scanner is great! and free...

http://www.angryziber.com/ipscan/
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
Comment Utility
PAQed, with points refunded (500)

Computer101
E-E Admin
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
Don’t let your business fall victim to the coming apocalypse – use our Survival Guide for the Fax Apocalypse to identify the risks and signs of zombie fax activities at your business.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now