Here's a challenging question, I'm offering 500 points for this answer, because this situation is crazy and I need help and the question is multiparts. Please Please assist!
The website that is being discussed here is a very simple website - informational only so traffic volume and any other considerations related to large, heavily visited websites can probably be ignored. This is just a small company that wants to host it's own website on their own webserver.
1.) I began assisting a company with its technology needs after their former consultant left.
2.) Originally they had their website (www.example.com
) hosted with a typical hosting company, but the old consultant said "hey!" "you don't need to pay to have a website hosted - do it yourself". They have a T1 connection - static IPS.
3.) So he set them up a webserver on a Windows 2000 server at their office. - I DON'T KNOW if Apache or IIS is installed on this 2000 server.
4.) AT THE SAME TIME, The company decided to register A NEW DOMAIN NAME (exampleusa.com) - so now they have (www.example.com
) and (www.exampleusa.com
). They want both names to point to their webserver.
Here's the tricky part!
5.) They NEVER TOLD THEIR OLD HOSTING COMPANY THAT THEY DIDN'T WANT THEM TO HOST ANYMORE. So the old domain name (www.example.com
) still points to the old website being hosted at the old hosting company. And when you type in www.example.com
- it goes to this older version of their website still being hosted at the old hosting company that doesn't know it's not supposed to be hosting anymore. Although I'm sure the hosting company will find out soon enough - when they stop paying the bill. Incidentally - I pointed their new domain name to this old site too - thinking that was where it needed to point to.
6.) BUT - *the crazy part*, when you are INSIDE the company's LAN and type in the OLD domain name - it browses to their new content on their webserver! If you type in the NEW domain name - it goes to the old content on the hosting comany server.
7.) When you are OUTSIDE THE COMPANY'S LAN -like at home and you browse to the old domain name (www.example.com
), it goes to the old, outdated content on the old hosting company.
8.) When you are OUTSIDE the company's LAN and you type in the IP address of their server (http://18.104.22.168
) that the webpage is loaded on - my IE web browser responds with "Under Construction
The site you were trying to reach does not currently have a default page. It may be in the process of being upgraded.
Please try this site again later. If you still experience the problem, try contacting the Web site administrator."
9.) The individual responsible for updating the webpage content has been happily updating the webpage (while at the office) for months now - (at her office, within the company LAN), so when she's done updating for the day - she surfs to www.example.com
and sees her NEW content and everything looks the way it should.
10.) What I realize now is that - she's obviously never surfed to her website from OUTSIDE the company LAN, because if she was at home and went to her domain name - All she'd see is OLD content. I don't know how long it's been, could be months or years she's been thinking that her website is being updated - and it is - but only internally - no-one outside sees any changes.
WHAT I NEED TO DO.
1.) I need to get the old domain name (www.example.com
) pointed to the INTERNAL Webserver that the company now is utilizing.
2.) I need to get the NEW domain name (www.exampleusa.com
) pointed to the INTERNAL webserver that the company now is utilizing.
3.) What about this default page not set - page under construction? Their new website is complete and when you surf to it from within the company LAN it looks great!.
3.) Eventually, the old domain name (www.example.com
) will expire, and that will be fine with them - they will only want the new name (www.exampleusa.com
) to point to their internal webserver/website.
4.) If I ever see this former consultant on the street - I'll throttle him!
Please, please list your response in easy to follow steps if possible -This problem has been kicking me in the behind for 3 weeks now and it's time to put it to rest! Thanks for your help!