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Import of Outlook's Contacts list gets all data OK except for the E-mail Addresses

Posted on 2004-08-28
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Last Modified: 2010-04-08
Using MS Outlook 2000 with all current updates from MS.
Platform is Windows XP home

I am exporting Outlook's Contact list from one user to another user on the same computer ( HP ZV 5000series). All of the Contact info is imported OK into the other user's Outlook except the email addresses are left blank. What am I doing wrong?

- I exported the Contact file as a MS Excel 2000 file.
- I opened up the excel file and I can see the Email addresses are within it.
- The same Outlook program is used by both users.
- MS wouldn't let me share the contact list betwen users since the pop-up message said that my Default Email account wasn't a .Net  Email account ( I am using AOL mail) so I am forced(?) to export and import.
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Question by:yugojohn
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5 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11923580
Hi yugojohn,

Please check if you are following the methodology correctly from here
http://teach.fcps.net/trt10/Documents/ContactImport.htm

SR..
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Author Comment

by:yugojohn
ID: 11923852
Sunray - thanks for the help

I followed  that .htm document. A problem developed when I tried to import but this might be a clue.

In Outlook and Contacts, I chose "File", then chose "Import & Export".
Then I chose "Import from another program or file"
Then I clicked "Next"
Then I chose "Tab Spearated Values(Windows)"
The I clicked "next"

Then I got the following popup messages -

1st Message-
"MS can't start the Import/Export Engine.
This feature is not currently installed.
Would you like to install it now?

after clicking yes then

2nd Message -
Error 1706. No Valid source could be found
for product MS Office 2000 SR-1 Standard.
The Windows installer can't continue.

3rd message -
MS Outlook can't start the Import/Export engine.
MS can't install the necessary file due to
Windows installer error 1603. Fatal Error during Installation.
--------------------------

- I am wondering why is this going wrong.
- I did not manually create the Excel file. MS Outlook automatically did that.
MS outlook created the excel file during the process of trying to export -
MS asked me what file format I want to convert the Contacts list into. I selected Excel from the MS list. And MS then automatically created the Excel file out of the Contact list. I didn't manually create the excel file.

But there is a clue with the error messages I got above - It seem the WINDOWS Outlook program is breaking but I have all the latest updates.

Is there anything else I can do?




 

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LVL 49

Accepted Solution

by:
sunray_2003 earned 125 total points
ID: 11923876
Kind of think that you have not fully installed outlook and its feature

Can you completely uninstall outlook and reinstall it with all the features (complete installation)

Then try checking that document and see if you can import


0
 

Author Comment

by:yugojohn
ID: 11923906
OK Suunny.

I got it to work.

the reason I was getting the erro messages was that I the user account I was in was not the administrator and could not install the missing source software from there.

i went back to the administratiove user  and started the EXPORT process again but this time instead of picking Excel as the format to conver the contact info into - I instead picked the The tab limited windows selction. Here it started to load the new software in to handle exporting/importing of tab limited windows and the install completed successfully.

Then I went back to the destination user and was able to import the tab limited windows form of the Contact list successfully and this time thge Email addresses were successfully imported.

But this seems to mean that exporting/importing using the MS Outlook Excel converter has
Bug Problems?

Thanks allot Sunny

Yugojohn
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LVL 49

Expert Comment

by:sunray_2003
ID: 11923933
Thanks a lot for your feedback

SR
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