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MMJB Soundcard Problem: WaveOut Format not supported

Posted on 2004-08-29
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Last Modified: 2012-08-14
I recently built and new computer for my daughter and have run into multiple problems all of which I have after many hours resolved but since giving it to her she has called and said the gets the above message.  She uses musicmatch software.   Could it be the application is not where it should be or the file format is not pointed to the program or is it something else.  Thanks
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Question by:auplayer
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6 Comments
 
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crissand earned 125 total points
ID: 11927159
Can you play mp3's using Windows Media Player? If yes, the problem is with musicmatch. If no, the problem is with the sound card, probably the drivers.
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Expert Comment

by:djw1021
ID: 12921911
re:MMJB Soundcard problem: WaveOut Format not Supported solution as posted.  I don't intend to be critical, only seeking clarification for someone (me) that needs more details than those given.  I am deriving that some manufacturer of CD Rom drive and the manufacturer of the system I bought has sold me something that can't work with the Win XP (and several other) operating system(s) to playback audio CD's based on what I gleen from the MS site on driver development/drivers.  I could be wrong.  This is a problem many people are asking for a solution for right now.  Do a Google search for "waveout not supported" and visit a few sites that show the number of inquiries (but not solutions unless you subscribe, like yours).  The question has been asked for more than a year now.  My manufacturers' support had us completely reload everything (OS, applications and drivers) to no avail.  I did find that the external speaker setting in the BIOS was defaulted to "off", but changing that made no difference either.  The headphone jack has no output and no "windows sounds" are generated either.  This system is using integrated audio on the motherboard (no seperate sound card).  No Changes in the Settings (control panel) folders have made a difference.  I am told I have to send this system in for repair (could be 3-6 weeks) which is a real problem because my daughter uses it at college and she can't do without it for that long.  I had her bring just the computer itself (no monitor, speakers etc...) home for the Christmas brake intending to ship it back (until I found out the 6 weeks thing) so I can't try any suggestions until she goes back on Jan. 16th.  Please relieve me of this stress!  Rachels Dad.
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by:crissand
ID: 12925720
I repeat: can you play mp3's using another player (WMP)?
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Expert Comment

by:djw1021
ID: 12940990
I cannot play MP3 files using Windows Media Player.  I get the message "WMP cannot play the file because there is a problem with your sound device, there may not be a sound device installed on your computer, it may be in use by another program or it may not be functioning properly".  Under Sound TroubleShooter (in HELP) details - OXC00D11BA "there are no active mixer devices available.  To install mixer devices, go to control panel>add hardware".  On the MMJB website for "Waveout not supported" it indicates to make sure the "use mixer features on this device" is selected (under properties of sound card) and it is selected.  Under Driver File Details, I find three files that do not have the 'Green Check' shown like the rest to the left of 1.)drmk.sys, 2.)portcls.sys and 3.)wdmaud.drv .  When I uninstall the driver (no roll back avail.) and reboot, I get a message that says "The file a3d.dll on windows driver cabinet is needed.  I browsed and found it and now I need the Manufacturers system disc (back at my Daughters college of course).  Does it sound like I'm on the right track?
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LVL 18

Expert Comment

by:crissand
ID: 12943131
I can only guess. Yes, look like a sound board driver problem.
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