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MS Outlook 2003 cannot view Traditional / Simplified Chinese Email

Posted on 2004-08-29
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Last Modified: 2008-01-16
Anyone got a solution?

I have friends who send mails to me via their web based account and I cannot view in Outlook 2003. Strangely enough, when I write a mail in T/S Chinese, the mail that goes out became "??? ??? ???" ... the best part is ... when i managed to get a readable mail to them and they replied ... I get "??? ??? ???" in the mail.

is there a solution to this? I can only write mail in Plain text and not using HTML. so frustrating ... anyone with a good idea to help?
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Question by:airnike
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Accepted Solution

by:
Ryan Chong earned 1480 total points
ID: 11926240
Your email body need to be encoded to Simplified / Tranditional Chinese by default. so try add the meta tag below:

For Simplified Chinese:
<meta http-equiv="Content-Type" content="text/html; charset=GB2312">

or For Tranditional Chinese:
<meta http-equiv="Content-Type" content="text/html; charset=BIG5">

at your email body.

Hope this helps
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Expert Comment

by:Ryan Chong
ID: 11926245
>>I can only write mail in Plain text and not using HTML
Hmm.. you may try to use Windows Chinese version to resolve your problem.. ?
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Author Comment

by:airnike
ID: 11926450
ryancys : that is not a solution ... if Chinese Windows cannot reslove this ... they can forget about having Chinese windows ... i used to be able to do it ... but after a fresh installation .. it doesn't ...  btw ... where are u adding the meta tag?
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LVL 54

Expert Comment

by:Ryan Chong
ID: 11928662
Do you mean the Subject of the email? Ya, i got same problem as you.. I will try to find a solution for you..

>>btw ... where are u adding the meta tag
HTML body content, if the email is in HTML format..
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Author Comment

by:airnike
ID: 11929885
thanks ...

Subject header is ok with the Chinese ... but its the mail content that kills me ...
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Author Comment

by:airnike
ID: 11929891
ryancys - i cannot get it right ... i dunno where to put the tag in MS Outlook ...
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LVL 54

Expert Comment

by:Ryan Chong
ID: 11938083
>> i dunno where to put the tag in MS Outlook
the meta tag is put as part of the html body content in your email, the purpose of it is to auto encode your html, so that when user open the email, he/she can direct view the chinese character content.

For the subject header, some comments here:

http:Q_20940352.html
Comment by Mob-bom:
>>you cannot read the two-byte characters in the subject and from fields within Outlook, but you can in the body and through your browser/webmail

http:Q_10050640.html
Comment by zhanghl:
>>I had similar problem before. In my mind, if both the sender and reader use Chinese version OutLook to view the mail, there is no problem. The problem occurs when the sender uses Chinese OutLook, the reader use English MS-Mail viewer even on a Chinese Windows.

I think you should check the MIME and Character Set settings in OutLook, in order to let it send mails with a proper codepage which the reader can receive.
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Author Comment

by:airnike
ID: 11938793
Sending mails from Outlook to Web based mail are ok ... its the part where they reply ... that gives the "????" or the ASCII characters..."
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Author Comment

by:airnike
ID: 12379561
i think i will as MS for an answer ....
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LVL 4

Author Comment

by:airnike
ID: 12520195
for the content body .... i managed to reslove it .... even communicating using Simplified or Traditional, the email body is able to encode properly ... Thanks!
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