Solved

new ink jet printer smell-odor

Posted on 2004-08-29
7
688 Views
Last Modified: 2013-12-15
Hi, two part question

 Two days ago I install a HP business ink jet 3000 printer for a group of users. (whooo, It is a heavy beast) . After about 4 mins of it self-aligning its print heads, it fails and gives an error of "cyan cartridge faulty". They are all new cartridges. I reset the cartridge in twice - nothing. Swapped it out for a cartridge down the hall and it does print successfully.

Another tech recommended resetting the cartridge in a few more times, any other tips on getting the new cartridge to work?

Also after the process of aligning the print heads and it gives me the test sheet (it is a 7 to 12 min process), there is a brief odor kind of like an old electric heater smell. Should I be worried about this? Explanations for the smell?

0
Comment
Question by:felip83
  • 5
  • 2
7 Comments
 
LVL 9

Expert Comment

by:jonoakley
ID: 11945622
Did you swap the non working cartridge to working printer or swap a working cartridge to the newly installed printer?
If a different cartridge works in the new printer the "new carridge" is suspect.
If you are getting odd electrical odors eminiating from the the new cartridge and not the old replace the cartridge.
0
 
LVL 9

Expert Comment

by:jonoakley
ID: 11945629
All cartridges cannot be tested, so send it back to the manufacture and they should replace it free.
0
 
LVL 1

Author Comment

by:felip83
ID: 11958328
I swapped  a working cartridge to the new printer-and it works and passes the tests.

I have a replacment cartridge order should be in tomarrow.

Havent tryied swaping the suspect cartridge in to a working printer, it may just be finikey in the new printer.

As for the odor, I though it may just be some part working in,( I do not know the source of the odor). I just noticed it a few times after a page would be droped.

Seems odd though coming from an inkjet printer.  
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 9

Expert Comment

by:jonoakley
ID: 11963911
Sorry to state the obvious but you get the odor of something getting warm, something is most likely getting warm.
If this is a new cartridge you should be able to repackage if possible and return to the manufacturer for replacement. Send an explanation of what occured. Also check the new package to arrive for a support number is available.
If I felt daring and didn't mind replacing the printers, I would try the suspect cartridge in the second printer to check if the the same results occur. I would think
0
 
LVL 9

Accepted Solution

by:
jonoakley earned 500 total points
ID: 11963938
to fininsh...
the same results would occur, but the manufacturer should have a better testing facility than your brand new printer.
0
 
LVL 1

Author Comment

by:felip83
ID: 11967521
New cartidge came in and , now , everything works great.

Brand new faulty cartidge - I love HP

As for the odor seems to of gone away
0
 
LVL 9

Expert Comment

by:jonoakley
ID: 11967772
HP may give up a new one on a trade-in.
As for the smell, just a cartridges way of saying OWWW
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now