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Outlook 2003 install succeeds, setup fails: "connection to Exchange server is unavailable"

windows 2000, outlook 2003, exchange 5.5: install of Outllook succeeds. When I attempt to add and account, either via Outlook setup or the Mail Account Control Panel applet, the following error is thrown: "The Action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete the action"

All addresses ping by name and by IP address, and the box operates fine otherwise. this occurrs for any account you try to add. the accounts work on other PC's and via OWA. I have un-installed and re-installe, attempted to resolve by
IP, and tried to setup under various profiles.

Also un-installed and combed the registry for orphaned keys...no luck. any ideas?

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Kris_sseir

ASKER

thanks..this is a great start. will let u know if I can solve with this new information that has come to light.

Kris_sseir

ASKER

pointed me to some missing registry keys. worked like a dream.

0v3rkill

what registry keys were missing? Im having the same issue.

Kris_sseir

ASKER

Ov3rkill -- I am sorry I can't remember exactly which keys I found, but I know I used the RPCPING utility from the excahnge support tools to identiy the problem. I then googled for the correct registry keys

Use this: http://support.microsoft.com/default.aspx?scid=kb;en-us;167260

if you get any results and can't find anything, post the output here, and perhaps it will jog my (poor) memeory ....

hth,
kr

COASTALWAY

the registry keys are here:

article id: 830914

Outlook 2003 install succeeds, setup fails: &quot;connection to Exchange server is unavailable&quot;

Outlook 2003 install succeeds, setup fails: "connection to Exchange server is unavailable"