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Outlook 2003 install succeeds, setup fails: "connection to Exchange server is unavailable"

Posted on 2004-08-30
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Last Modified: 2008-02-01
windows 2000, outlook 2003, exchange 5.5: install of Outllook succeeds.  When I attempt to add and account, either via Outlook setup or the Mail Account Control Panel applet, the following error is thrown: "The Action could not be completed. The connection to the Microsoft Exchange Server is unavailable.  Outlook must be online or connected to complete the action"

All addresses ping by name and by IP address, and the box operates fine otherwise.  this occurrs for any account you try to add. the accounts work on other PC's and via OWA.  I have un-installed and re-installe, attempted to resolve by
IP, and tried to setup under various profiles.

Also un-installed and combed the registry for orphaned keys...no luck.   any ideas?
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Question by:Kris_sseir
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traval earned 250 total points
ID: 11932003
I'm assuming we are talking standard RPC over a LAN, and not any VPN or RPC over HTTP being involved here.

You might want to check that the server and client are communicating first.  Doing a TCP/IP ping might work when an RPCPing might not.  See this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;167260

Make sure the MSExchangeDS and MSExchangeIS services are mapped to ports between 5000 and 65,535.
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Author Comment

by:Kris_sseir
ID: 11932254
thanks..this is a great start.  will let u know if I can solve with this new information that has come to light.
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Author Comment

by:Kris_sseir
ID: 11932672
pointed me to some missing registry keys.   worked like a dream.
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Expert Comment

by:0v3rkill
ID: 12383894
what registry keys were missing?  Im having the same issue.
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Author Comment

by:Kris_sseir
ID: 12384207
Ov3rkill -- I am sorry I can't remember exactly which keys I found, but I know I used the RPCPING utility from the excahnge support tools to identiy the problem.   I then googled for the correct registry keys  

Use this: http://support.microsoft.com/default.aspx?scid=kb;en-us;167260

if you get any results and can't find anything, post the output here, and perhaps it will jog my (poor) memeory ....

hth,
kr
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Expert Comment

by:COASTALWAY
ID: 14442404
the registry keys are here:

article id: 830914
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