Solved

P4 Peed settings problem

Posted on 2004-08-30
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Last Modified: 2010-04-25
My brandnew shuttle XPC ST62K equipped with a 2800mhz P4 1gb L2 cache, 800 mhz FSB has problems to accept it as a 14 x 200 mhz = 2.8GHz speed cpu.
If the bios is set to auto it will accept it as such the first time it boots, but the second time it is reset to 166 x 14 = 2,32 GHz.
If it is manually set to FSB 200 then it will see it as 14 x200, but again, only at 1st boot.
The cpu is correctly described as a 2,8 mhz (also in Sisoft Sandra) but sometimes running @2.32 other occasions @ 2,80 GHz.
Nor mainboard, nor BIOS have an option to det the multiplier

The bios is dated feb 27th and there has been no revision or update since.
The CPU is identified by Intel as being the one described.

Shuttle blames Intel, Intel blames Shuttle as usual....

Has anyone experienced similar trouble or knows a solution?
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Question by:lecter4
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12 Comments
 
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Expert Comment

by:Luc Franken
ID: 11931322
Hi lecter4,

Sounds like your bios isn't able to remember the settings, which could be caused by a bad CMOS battery, have you tried replacing it?

Greetings,

LucF
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Expert Comment

by:Callandor
ID: 11931406
My recommendation would be to clear the CMOS, in case it has some bad values.  If that doesn't do anything, you may need to replace the CMOS Battery, as LucF says, or it could be a more serious problem of a faulty CMOS circuit, in which case you need to get an exchange of the motherboard.
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by:Luc Franken
ID: 11931449
From feedback:
-=-=-=-=-=-=-=-=-=-=-=-
it remembers all other settings and IS BRANDNEW, so I wouldn't bet on the battery... BTW yes I tryied faill safe settings; didn't help.
-=-=-=-=-=-=-=-=-=-=-=-
Please post any comments you have here in the question, in case you don't know how to respond here, scroll down the page, you'll find a big comment box. Type your comment there and then click "submit" to post your comment.

To answer your feedback, that things are "Brand new" doesn't mean they're not bad...

LucF
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Expert Comment

by:buckeyes33
ID: 11932447
Along with trying a new battery.  Are your bios up to date?  There maybe a bios update to make your processor work.
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Author Comment

by:lecter4
ID: 11939472
I apreciate you try to help buckeyes33, but you really should read the question before you answer.

On the CMOS battery matter: I wrote to the support desk of the vendor to ask if this is a possib le solution; this being an integrated case/motherboard shuttle combination, I don't want to risk to void the warranty on a $400 product buy messing with it without their consent.

But again: I bet that if it would be the battery it would lose other settings or show other malfunctions too.

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Expert Comment

by:jabaro
ID: 12321008
Does your clock in windows (or whatever operating system your running) loose time at all if you shut down for a while? Because if it was your CMOS battery, that would be another symptom.
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Author Comment

by:lecter4
ID: 12321230
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Expert Comment

by:Callandor
ID: 12324834
Are you saying the memory is incompatible with your motherboard?
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Author Comment

by:lecter4
ID: 12330574
Thar's what Shuttle emailed me yesterday and I verified at the Ati site... No1 warned me upfront... not the vendor nor the review sites I visited b4 buying it.... Now it's going to cost xtra bucks to get the thing to function how it should.... SOS = shame on shuttle
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Expert Comment

by:Callandor
ID: 12330811
Well, since you found the solution yourself, you can post a note in Community Support and ask for a refund.  This is a good bit of information to know.
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