Error when trying to add an SMTP address

The e-mail address already exists in the organization ID no: c10312e7 Microsoft Active Directory - Exchange Extension.


I tried to search the Active Directory for that email address but did not find it.
Can someone help solve this issue.
We have Windows 2000 environment and Exchange 2000


Thank you.
Alex00Asked:
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Yan_westConnect With a Mentor Commented:
Follow the resolution guideline in this MS knowledgebase article..

http://support.microsoft.com/default.aspx?scid=kb;en-us;280765
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Alex00Author Commented:
I  followed these instructions before I posted my question and did not find any word that match the email address I am trying to add.
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Alex00Author Commented:
Please note I did not try method 2 and that is what I am in process of doing now.

Thank you.
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