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Yahoo companion not connecting

Posted on 2004-08-30
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Last Modified: 2012-05-05
I have been using yahoo companion for a while with no problems.  Recently I upgraded to the new verison 5.3.12.0 and it no longer works.  The toolbar constantly reads "...attempting to retrieve buttons from Yahoo!".  I am running XP sp2  and ie 6.02 with xp sp2.  I have contacted yahoo and they say that under the Yahoo\companion\data there should be some files however there are none there.  I am continuing to try to get yahoo to help me but it seems to take them a long time to reply between messages.  

Thanks,
Montrof
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Question by:montrof
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23 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11932331
Montrof

I guess this is due to additional feature of windows XP SP2 ICF firewall
http://www.pcmag.com/article2/0,1759,1523355,00.asp

Looks like the firewall blocks many ports and temporarily turning off the firewall would help us know if that is infact the issue here .

Post back how it goes
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LVL 27

Expert Comment

by:Asta Cu
ID: 11932904
Not sure if this will help you, but received this from Yahoo Mail interface regarding the XP SP2 update
Attention SBC Yahoo! customers who use
Windows XP Operating System

Dear SBC Yahoo! Member:

If you are using the Windows XP Operating System on any of your computers connected to SBC Yahoo! Dial or SBC Yahoo! DSL, this courtesy message is for you. Users of other operating systems are not affected.

In August, Microsoft Corporation will be offering Windows XP users an update called "Service Pack 2". You may hear about the Service Pack 2 update in the news, on the Internet, or by seeing prompts on your computer screen telling you to load a "Critical Upgrade" to Windows.

Service Pack 2 provides a series of security enhancements for the Windows XP operating system. These new updates and features may cause SBC Yahoo! and other software on your computer to behave differently.

Based on our testing, SBC has determined that some users will experience changes after loading Service Pack 2 when using the customized SBC Yahoo! Browser, Parental Controls, SBC Yahoo! Web mail, and Instant Messenger. SBC and Yahoo! have prepared an update for these software components that you should load to ensure compatibility with Service Pack 2.

Please copy and paste the below URL into your browser to download the software update.
    http://download.yahoo.com/dl/sbcy/xpsp2fix.exe 

In addition, if you are using a firewall on your XP computer, you will need to go to the firewall manufacturer's website and load any software updates they provide for Service Pack 2. Although we do not provide support for firewall software, you can find information and web-links for the major firewall companies at:
Zone Alarm: http://www.zonelabs.com 
Norton Personal Firewall: http://www.symantec.com/techsupp/sp2/faq.html 
McAfee Personal Firewall Plus: http://www.secureie.com/c/002/firewall2004/firewall2004_02.asp?source=goog&keyword=firewall& 
If you experience changes with other software on your computer, check the software manufacturer's website for information regarding Service Pack 2 software updates.

Please refer to the SBC Yahoo! Help Site, http://help.sbcglobal.net , for more details on Windows XP Service Pack 2 and SBC Yahoo! software updates that are available for your computer.

If you want to know more about the Windows XP Service Pack 2 update, please refer to the Microsoft site at http://support.microsoft.com/windowsxp/sp2 or call 1.888.SP2.HELP (1.888.772.4357). If you need additional help with SBC Yahoo!, please refer to the SBC Yahoo! Help Site at http://help.sbcglobal.net 

Sincerely,
SBC Yahoo! Member Services
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 11932912
Your ISP may differ and they may have information similar to this to help you overcome the roadblock.
Good luck,
Asta
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LVL 1

Author Comment

by:montrof
ID: 11933650
i am not really sure what the isp would be because i am using it at work.  
0
 
LVL 1

Author Comment

by:montrof
ID: 11933698
I also tried turning the firewall off and it still does not work.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11934150
montrof,

Just a question...  do you have any other issues connecting to internet like if email is working fine , msn messenger or AIM is working fine ..

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LVL 1

Author Comment

by:montrof
ID: 11934338
Everything else seems to be working fine.
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 11934848
Perhaps your work Administrator received similar warnings and updates from Yahoo as I pasted above.  If all else fails, I'd ask or check if you have Administrative rights and if problem persists, uninstall/reinstall the Yahoo services.

When you check within IE the View - Toolbar options, is the Yahoo Companion there and checked?
0
 
LVL 1

Author Comment

by:montrof
ID: 11934948
I do have admin priviledges on my computer and under IE view the toolbar is checked.  I have tried uninstalling and re-installing several times. I just want to know what type of files are suppose to install under the data folder that yahoo mentioned when i contacted them and why they are not installing on my computer.

Thanks,
Montrof
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 11935026
You're being blocked, that's clear; perhaps this aligns to your issue where a user noted a beta pop up blocker interfering with the installation of Yahoo Companion within IE.
http://www.pcmag.com/article2/0,1759,1046473,00.asp
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LVL 27

Expert Comment

by:Asta Cu
ID: 11935074
Many are having problems with Yahoo Companion as shown here not just for IE, but Firebird and others as well
http://search.yahoo.com/search?p=can%27t+install+yahoo+companion+in+ie&ei=UTF-8&fr=FP-tab-web-t&n=20&fl=0&x=wrt
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 11968666
Does this Yahoo Companion troubleshooter link within Yahoo add any help?
http://help.yahoo.com/help/us/companion/errors
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 11968673
How do I know if I have the latest version of Yahoo! Companion?
The latest version of Yahoo! Companion is 1.2.0.8 for Netscape and 2.0.1.7 for Internet Explorer.
Check what version you have by clicking the "Edit" button () and selecting "About Yahoo! Companion."

If you don't have the latest version of Yahoo! Companion, upgrade now.
 
More here....  http://help.yahoo.com/help/us/companion/errors/errors-05.html
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 11968685
Or perhaps this?
 I installed RealPlayer Version 7 Basic and Companion disappeared.
This is caused by the Netzip Download Demon file downloaded with RealPlayer Basic 7. To resolve this problem, please uninstall the Net Demon file, then reinstall Yahoo! Companion.

To uninstall Netzip Download Demon:
Open the Start menu.

Choose "Programs."

Select "Netzip Download Demon."

Click on "Uninstall Netzip Download Demon."
http://help.yahoo.com/help/us/companion/errors/errors-02.html
 
0
 
LVL 1

Author Comment

by:montrof
ID: 11971661
still no luck, but thanks for all the suggestions.  I did hear back from yahoo and they said they are forwarding the problem to their development team.  So, maybe i will get a solution soon.

Thanks,
Montrof
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12189897
Curious if you have Yahoo Plus with XP SP2?  If so, there is a patch:
http://help.yahoo.com/help/us/plus/portal/portal-20.html

What if the Windows XP Service Pack 2 patch does not work or a customer can't access the Internet to download the patch?
Users can log in with a Yahoo! Plus ID that has full access to get the patch automatically or manually download it at

http://download.yahoo.com/dl/yplus/xpsp2fix.exe 

0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12189922
Are you sure you didn't HIDE the toolbar?

Click "View," which is located on the IE menu bar.
Select "Toolbars" and click "Yahoo! Companion." This will hide Yahoo! Toolbar (a check beside the item means it is active; no check means it is hidden).
0
 
LVL 1

Author Comment

by:montrof
ID: 12189923
I downloaded yahoo companion again recently and it works good now.

Thanks,
Montrof
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12189951
My Toolbar is stuck on "Retrieving Buttons..."
There may be several reasons for this message:
You are not connected to the Internet. You need to be connected to the Internet to get your buttons.

There may be problems connecting to Yahoo! servers, causing a delay in getting your buttons. If you get them sometimes, or if you wait awhile and they appear, this is the most likely reason.

Some company firewalls prevent the buttons from appearing. The newer versions of Yahoo! Companion have resolved most of these issues. Download the latest version on the Yahoo! Toolbar home page.

Try clicking the "Toolbar Settings" (pencil) button and selecting "Refresh Toolbar" from the drop-down menu.
 
Newest download
http://toolbar.yahoo.com/
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12189980
I did not see your comment as I was posting here, so glad to hear the news.

That was one of my recommendations as posted here:

Comment from astaec
Date: 09/02/2004 02:51PM PDT
 Your Comment  


How do I know if I have the latest version of Yahoo! Companion?
The latest version of Yahoo! Companion is 1.2.0.8 for Netscape and 2.0.1.7 for Internet Explorer.
Check what version you have by clicking the "Edit" button () and selecting "About Yahoo! Companion."

If you don't have the latest version of Yahoo! Companion, upgrade now.
 
More here....  http://help.yahoo.com/help/us/companion/errors/errors-05.html


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