Solved

Printer purges after successful printing - then needs to be reinstalled

Posted on 2004-08-30
5
1,308 Views
Last Modified: 2008-01-09
Hello,

I have a user that is using a HP LJ 4 Plus printer.  After printing a document, the printer gets "purged" by XP and then has to be reinstalled.  The document prints ok.

The user gets no errors and no indication that there is a problem until the next time she tries to print and there is no printer installed.  She is then able to install the printer without any problems.

This happens atleast once daily.  Anybody got any suggestions?

- Chris
0
Comment
Question by:caw01
5 Comments
 
LVL 65

Accepted Solution

by:
SheharyaarSaahil earned 500 total points
ID: 11933834
Hello caw01 =)

Uninstall this pritner, and then Try the suggestions here to clean the printer drivers, and reset the print spooler service >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

After that restart and then Reinstall Printer to check for the problem ??

!! GOOD LUCK !!
0
 
LVL 2

Expert Comment

by:cwisofsky
ID: 11933895
I've seen similar situations where a printer vanishes and then reappears after a reboot.  As far as I can recall, it was only under Windows 98, and running the critical updates typically resolved the issue.  So I would make sure that you have all the latest updates and also update the printer driver manually.  If the user is readding it, they are probably not replacing the driver installed on the system each time.  

It might also help to know if the issue happens with a networked printer, which seems likely since you mentioned a user, or if the printer is connected with a parallel cable.

Good Luck,
cwisofsky
0
 

Author Comment

by:caw01
ID: 11933949
This is a local printer connected with a paralllel cable.

When looking in the event viewer, Windows XP specifically states that the printer was purged.  So it will not come back after reboot.
0
 
LVL 2

Expert Comment

by:cwisofsky
ID: 11936780
Can you let me know the event ID?
0
 
LVL 9

Expert Comment

by:prifre
ID: 11937637
Hi,

It sounds like some kind of auto-restore-system-point trick.
Are you sure there is nothing in the startup that says - restore everything after a restart?
What is specially strange is that it is doing that after a printout. That sounds like something related to a bad printer driver. Check if there is a newer one or even re-download the same from Internet (you can always trust that "professor Internet" has the greatest & latest stuff ;-)

And if you dont find any solution - fake it. Just add the installation files onto the desktop and rename them "Prepare printer for printing", "Print Job Finisher" or something...

with a smile
/prifre
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to synchronize your OST (Offline Storage Table) file with Microsoft Exchange Server? Is your OST file exceeding 2 GB size limit? In Microsoft Outlook 2002 and earlier versions, there is a 2 GB size limit for the OST file. If the file …
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now