Solved

Printer purges after successful printing - then needs to be reinstalled

Posted on 2004-08-30
5
1,307 Views
Last Modified: 2008-01-09
Hello,

I have a user that is using a HP LJ 4 Plus printer.  After printing a document, the printer gets "purged" by XP and then has to be reinstalled.  The document prints ok.

The user gets no errors and no indication that there is a problem until the next time she tries to print and there is no printer installed.  She is then able to install the printer without any problems.

This happens atleast once daily.  Anybody got any suggestions?

- Chris
0
Comment
Question by:caw01
5 Comments
 
LVL 65

Accepted Solution

by:
SheharyaarSaahil earned 500 total points
ID: 11933834
Hello caw01 =)

Uninstall this pritner, and then Try the suggestions here to clean the printer drivers, and reset the print spooler service >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

After that restart and then Reinstall Printer to check for the problem ??

!! GOOD LUCK !!
0
 
LVL 2

Expert Comment

by:cwisofsky
ID: 11933895
I've seen similar situations where a printer vanishes and then reappears after a reboot.  As far as I can recall, it was only under Windows 98, and running the critical updates typically resolved the issue.  So I would make sure that you have all the latest updates and also update the printer driver manually.  If the user is readding it, they are probably not replacing the driver installed on the system each time.  

It might also help to know if the issue happens with a networked printer, which seems likely since you mentioned a user, or if the printer is connected with a parallel cable.

Good Luck,
cwisofsky
0
 

Author Comment

by:caw01
ID: 11933949
This is a local printer connected with a paralllel cable.

When looking in the event viewer, Windows XP specifically states that the printer was purged.  So it will not come back after reboot.
0
 
LVL 2

Expert Comment

by:cwisofsky
ID: 11936780
Can you let me know the event ID?
0
 
LVL 9

Expert Comment

by:prifre
ID: 11937637
Hi,

It sounds like some kind of auto-restore-system-point trick.
Are you sure there is nothing in the startup that says - restore everything after a restart?
What is specially strange is that it is doing that after a printout. That sounds like something related to a bad printer driver. Check if there is a newer one or even re-download the same from Internet (you can always trust that "professor Internet" has the greatest & latest stuff ;-)

And if you dont find any solution - fake it. Just add the installation files onto the desktop and rename them "Prepare printer for printing", "Print Job Finisher" or something...

with a smile
/prifre
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Migration of Exchange mailbox can be done with the ExProfre.exe tool. But at times, when the ExProfre.exe tool migrates the Exchange Server user profile, it results in numerous synchronization problems. Synchronization error messages appear in the e…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now