Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Fireline Hotdrive has stopped.... or more accurately, cannot start. (Code 10)

Posted on 2004-08-31
13
Medium Priority
?
447 Views
Last Modified: 2007-12-19
I'ev been using Windows XP on both of my laptops for a couple of years now. As a backup option I bought a 20GB Evergreen Fireline Hotdrive. This has been working perfectly for over a year, up until the last week....

I've plugged it into both laptops, and in the hardware section now get the same yellow exclamation mark next to device name 'LSI Logic SYM13FW500-DISK DRIVE IEEE 1394 SBP2 Device' with the device status as 'This device cannot start. (Code 10)'.

I've uninstalled, unplugged, rebooted, restarted in all orts of orders, and on both laptops... all with the same result....

Is it a hardware problem with my drive? Both computers know something is plugged in, but are asigning it the wrong driver?

Look forward to your help - thanks!
0
Comment
Question by:ric176
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
  • 2
  • +1
13 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 11940141
>>> Is it a hardware problem with my drive?

it looks like somethingh it wrong with the drive. It could be the USB cable or the drive itself

 try using the free diagnostic utility from the vendor of your disk to check for problems with the disk.

fujitsu
http://www.fcpa.fujitsu.com/download/hard-drives/#diagnostic

IBM and Hitachi
http://www.hgst.com/hdd/support/download.htm#DFT 

Maxtor/Quantum
http://www.maxtor.com/en/support/products/index.htm

Samsung
http://www.samsungelectronics.com/hdd/support/utilities/utilities_index.html

Seagate
http://www.seagate.com/support/seatools/index.html

Western Digital
http://support.wdc.com/download/
www.westerndigital.com 
0
 

Author Comment

by:ric176
ID: 11940190
I've looked on the Evergreen Technologies site (www.evertech.com) and can't find anything that helps....
0
 
LVL 15

Expert Comment

by:Cyber-Dude
ID: 11940886
OK,

Try to run EverGreen Technologies diagnostic utility to see what is going on?

http://www.evertech.com/index.cfm?fuseaction=category.display&category_ID=7&CFID=7809064&CFTOKEN=93690908
Checkout the 'Miscellaneous Files' section...  

This may help us or you solving the problem...

Cyber
0
10 Questions to Ask when Buying Backup Software

Choosing the right backup solution for your organization can be a daunting task. To make the selection process easier, ask solution providers these 10 key questions.

 

Author Comment

by:ric176
ID: 11941068
I'd already tried that - it seems to be a utility that tries to write to the a:/ drive.....
0
 
LVL 15

Expert Comment

by:Cyber-Dude
ID: 11941102
I guess it is writing an image data that will allow you to boot from floppy and run full comprehancive tests. Try to go along with the data writing and use a floppy to apply that image copying...

Cyber
0
 
LVL 15

Expert Comment

by:mcp_jon
ID: 11941498
Have you installed Windows XP SP2 recently ?

This SP2 has some known issues !!
0
 

Author Comment

by:ric176
ID: 11941978
I checked the downloads and they are tools for other utilities/drives/cpus....

I also checked - I am still running SP1 ...
0
 
LVL 15

Expert Comment

by:mcp_jon
ID: 11941999
ok, you can try to remove or "uninstall" the yellow exclamation mark device !

Then try to connect the device again !

Force the New Hardware discovery and tell us what happened !

Also check the Event Viewer for any error and let us know about it !

Best Regards !
0
 

Author Comment

by:ric176
ID: 11942858
Nope, I keep uninstalling and reinstalling, manually and letting the computer 'find' the device... it always ends up 'Code 10'

Where is the Event Viewer?
0
 

Accepted Solution

by:
ric176 earned 0 total points
ID: 12295497
I am going to request closure/deletion f this question.

I solved m own problem - The (power) plug for the drive has various ac / dc settings.... It somehow had slipped to the wrong setting, so while there was enough power to light the light, there wasn't enough power to drive the drive....

Sorry for being a muppet and thank you all for your responses.
0

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
Suggested Courses

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question