Solved

Computer reboots when printing

Posted on 2004-08-31
4
270 Views
Last Modified: 2010-08-05
Hello,
In my network (100 users), I've got one or two users that have problems when printing.
It happens with MS Office (powerpoint) document.
When the user opens it and print it, the computer (D400) reboots.
But when printing that same document with somebody else computer's (Optiplex), it works perfeclty.
Same issue with another user (Optiplex), when copying (CTRL C / CTRL V) a web page into Word, and then prints it, it reboots..
Every computer has the same ghost.
I've updated windows to SP4, installed every new patch/update I could find..

So the only frew things I need to try is to: updat the bios of that Dell D400, format everything and reinstall..
The user print over the network of course, and these are Xerox workcentre pro 32 and 40 printers.
0
Comment
Question by:Fritzoune
4 Comments
 
LVL 13

Accepted Solution

by:
WillHudson earned 100 total points
ID: 11941969
Try and updated to the latest drivers for the printer:
Workcentre pro 32:
http://www.support.xerox.com/go/results.asp?Xlang=en_US&XCntry=USA&prodID=WCP_32C&ripId=&Xtype=download

Workcentre pro 40:
http://www.support.xerox.com/go/results.asp?Xlang=en_US&XCntry=USA&prodID=WCP_40C&ripId=&Xtype=download

Download the PCL and PS drivers. Try one of them and if it doesn't work, try the other

What version of Office are you using? Are you using the latest service packs for office?
0
 
LVL 1

Author Comment

by:Fritzoune
ID: 12395594
THe reason was a conflict with the PS drivers and the NT4 server and the Printers...
Office has the latest pack, it did this also for Internet Explorer.
Well, the conflict is still present, as the PCL drivers cannot be used.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Print Server: NT to 2008 10 590
Windows 2000 Print Server 2 1,053
301 redirects on a non-existent site (the site was deleted) 1 307
Repair old Windows 2000 boot 15 236
NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Read about why it is more lucrative for an IT company to participate in government projects.

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question