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Windows 2000 Server-Random BSODing

Posted on 2004-08-31
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Last Modified: 2010-04-14
Should be quick and Easy for someone out there.  I have a server that's been blue-screening at randomw running Win2k SP 4.  it always seems to manage to do this when I'm not at the box so I've yet to see the stop screen so can't use that to diagnose the error, combined with the fact that I don't know much about reading dump files and I'm a bit stuck.

Is there anyone there who could read the dump file and tell me what's causing the problem?

I'll host it here:

http://www.biomed.drexel.edu/083104-01.dmp


Thanks
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Question by:meros
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by:jdeclue
ID: 11944744
Hi meros,

I would try to uninstall MSN Instant Messenger from the server, and then Reinstall or Install Internet Explorer 6.0.



Cheers!

J
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Expert Comment

by:BigC666
ID: 11944747
howdy,

have you disabled the auto restart, so that the machine will wait for manual reboot, that way you can see the error
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Author Comment

by:meros
ID: 11944919
jdeclue:

I'm pretty sure MSN Messenger isn't installed on here. I'll check IE 6.0 though.


BigC666:

I thought about that, but if I'm not in the office then it wouldnt reboot until I was there, and, this being the department WebServer, I can't risk that much downtime, unfortunately.

Thanks for te help so far guys.
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by:BigC666
ID: 11944937
ok, then what's the event viewer say about errors, have you looked
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Author Comment

by:meros
ID: 11944975
Yeah.  It gives the wonderful 0x000000d1 error, which, if I understand correctly, could be from anything.  The full text is:

0x000000d1 (0x00000000, 0x00000002, 0x00000000 0xf662f912)
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Expert Comment

by:BigC666
ID: 11945180
ok,
try this, it's registery edit so you need to backup your registery first, and yes you understand correctly, however from the 0xf662f912 this seems to be the fix.

HKLM\System\CurrentControlSet\Services\PerfDisk - OpenTimout. the
current value in decimal is 5000 change the value to 35000

This will change the delay from 5 seconds to 35 seconds before data is
to be collected.


good luck
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Author Comment

by:meros
ID: 11945230
I gave it a try.  It'll be at least 24 hours before I can see if it does anything, though.

Thanks.
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by:BigC666
ID: 11945240
ok, let us know
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Expert Comment

by:jdeclue
ID: 11945494
Forget the MSN and Explorer stuff, I have a Windows XP machine with a Windows 2000 dumpchk.exe and dll... I think it is screwed up.... I am going to get the WIndows XP cd and install the support tools. Maybe I won't respond with such a stupid answer next time ;)

J
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Author Comment

by:meros
ID: 11945984
Well...I just got another BSOD when I stepped away from my desk for a bit.  Still the same error though.

We're running ZoneAlarm Pro as a firewall.  I'm going to shut that down and turn on the Win2K's built in port blocking to see if that has any effect.
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by:BigC666
ID: 11946604
ok, while your at it turn auto reboot off aswell, maby we can get a handle on the error
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Author Comment

by:meros
ID: 11947179
I'll do that first thing in the morning so that I can be in front of it should something happen.


Thanks again for bearing with me.
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by:BigC666
ID: 11947192
ok, let us know
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Author Comment

by:meros
ID: 11972841
Sorry about the delay.  Things had me away from the server for a couple of days.  I'm turning off auto-reboot now, so hopefully we'll have a more detailed message, or rather, hopefully we wont because there will be no problems, or...well...either way we'll have SOMETHING.
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by:BigC666
ID: 11973646
right, let us know
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Author Comment

by:meros
ID: 12008989
It finally happened while I was present to discover the error.

it's a IRQL_NOT_LESS_OR_EQUAL

Address F66E9912 base at F66E2000, Datestamp 3eaf8d29 - afd.sys
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Author Comment

by:meros
ID: 12102238
Got it fixed.  The problem was with Veritas' driver for our tape drive.

If anyone wants to shut this down please feel free.
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