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E6300 Windows NT SCSI PORT Error with Seagate STT3401A on NT4

Posted on 2004-08-31
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Last Modified: 2008-01-09
I'm running ARCSERV 6.6 on a NT4 DELL server with a Seagate STT3401A (IDE) tape backup. I get the following error in the arcserv log- E6300 Windows NT SCSI PORT Error.  I have deleted the job and recreated it, reinstalled the tape drive drivers- still getting the error message------ anyone have any thoughts!!!!!!!!!!!!!!!

THANKS!!!!
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Question by:mdstough
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Expert Comment

by:dovidmichel
ID: 11947825
OS tape drive drivers do nothing since ARCserve does not use drivers.

Check Event Viewer for messages from the controler.
Are the errors consistant?
When did they start?
What changes where made?
Was something else added to the same bus the tape drive is on?
If they happen soon after the backup starts put the Tape Engine in debug.
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Author Comment

by:mdstough
ID: 11947907
Errors are consistant- arcserv trys to calulate time to backup- then fails with the error message.
not sure what changes where made-
there is a cdrom on the same bus as the tapdrive- (scsi server- they bought a cheap IDE tapeback drive)

How do I put the tape engine in debug ??

thnks
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Accepted Solution

by:
dovidmichel earned 250 total points
ID: 11949124
Well I would try it again without the CD Rom attached.

ARCserve Server Admin, click on the cog&wrench icon, Tape Engine tab, message level - detail, output file only.

Since it errors out soon the log should not be too big. As soon as the error happens disable debug so the log will stop growing and it will be easier to find the error. It will be something like this
[ write (or some other command] xxxx
[request sense]xxxx
<write>xxxx
sense xxxx
exsensexxxx
error definition

copy in that whole part at least.
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Author Comment

by:mdstough
ID: 11959021
I can do a restore OK- but still haveing problems with backup-

where do I get the log from?
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Author Comment

by:mdstough
ID: 11959052
I dont get anything about my tape drive in the event viewer
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LVL 22

Expert Comment

by:dovidmichel
ID: 11959653
ARCserve\Log\tape.log
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Author Comment

by:mdstough
ID: 11985286
I removed the IDE CD rom and reinstalled Archserve-  worked - thanks
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