• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 239
  • Last Modified:

Cisco VPN question

I am using a PIX 501 with VPN.

For most clients VPN works. However, for two of the clients, I receive the following error:

"Secure VPN Connection terminated locally by the Client. reason: Unable to contact the security gateway"

I'm not sure what this is.
0
DHnatek
Asked:
DHnatek
1 Solution
 
kganjeiCommented:
typically this implies the client cannot initiate a proper channel connection... Are the clients behind some locked down firewall.  Check to see if the minimum required ports are opened on their end.   Such as port 500, etc...  Simple fix would be to ask them to try using UDP vs TCP.  We need more information regarding the clients.

K
0
 
Cyber-DudeCommented:
Try to check for connectivity issues (i.e. line quality, physical connection)...

Cyber
0
 
martinseegerCommented:
Hello,

the message "Secure VPN Connection terminated locally by the Client. reason: Unable to contact the security gateway"
points to a problem with the IP connections. This typically happens when you use slow (long latency) or unreliable
(packet loss) connections.

We experienced thos messages quite often when using a connection through mobile phones (GPRS). The only
workaround we have is to try repeated logins.

Regards, Martin
0

Featured Post

[Webinar On Demand] Database Backup and Recovery

Does your company store data on premises, off site, in the cloud, or a combination of these? If you answered “yes”, you need a data backup recovery plan that fits each and every platform. Watch now as as Percona teaches us how to build agile data backup recovery plan.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now