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Error Synchronizing Folder: Outlook 2003 in cached mode.

Posted on 2004-08-31
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Last Modified: 2012-05-05
On a handful of emails I receive the following sync error:
15:18:43 Synchronizer Version 11.0.5604
15:18:43 Synchronizing Mailbox 'my name'
15:18:43 Synchronizing Hierarchy
15:20:13 Synchronizing server changes in folder 'PMD'
15:20:13 Downloading from server 'sf-ex01.mycompany.net'
15:21:18 Error synchronizing folder
15:21:18              [80040119-544-50B-560]
15:21:18              The item was found to contain a virus that could not be cleaned.  For more information, contact your Exchange server administrator.
15:21:18              Microsoft Exchange Server Information Store
15:21:18              For more information on this failure, click the URL below:
15:21:18              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040119-544-50b-560
15:21:18 Done

The email is simple text and does not contain any viruses.  I turn of cached mode and scaned them with symantec antivirus.  I have also tried rebuilding th .ost file, but it errors on the same emails.  I wasn't aware the MS was getting into the antivirus market.  How does it decide what a virus is and how can I turn that off?
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Question by:rkanter
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by:GUEEN
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Generally logging into OWA to delete the orrupt mail (or mails) will resolve it.  I would probably get an AV solution that cleaned messages at the gateway (such as Antigen)

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by:rkanter
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My two issues are first, how is MS detecting it as a virus.  This is not the first time we have had this issue.   The second problem is that when it comes across one of these emails it stops syncing the rest of the folder rather than just that one email.
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by:GUEEN
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I will see if I can find any more information on this - thanks for your patience :)
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by:rkanter
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Thanks.  FYI, it is more important that it doesn't halt the sync process when it comes across one of these emails rather than knowing why it detected it.
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GUEEN earned 500 total points
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Here is what MS states: http://office.microsoft.com/en-us/assistance/HA011018701033.aspx?Product=out2003

This is specifically an Outlook 2003 error?  Have you tried logging in with say Outlook 2000? Do you get the same error with OL 2K?  Using Exchange 2003 or 2000?

You could try the OST Integrity Check tool
Drive:\Program Files\Common Files\System\MSMAPI\1033
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