Solved

An administrator has denied permission to use Windows Messenger - how to allow?

Posted on 2004-08-31
29
291 Views
Last Modified: 2008-01-09
I go to Remote Assistance, click on invite someone to help you.
Under Windows Messager, it says "An administrator has denied permission to use Windows Messenger."

I'm the admin.  How can I grant permission to use WM?
0
Comment
Question by:raymm
  • 14
  • 7
  • 7
  • +1
29 Comments
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 11947727
Hello raymm =)

hey is Messenger service disbaled ??
goto Start>Run>services.msc
look for Messenger, right clik it chosoe Properteis, and select the Startup type as Enable
restart and now check for the problem ??
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 11947746
>> and select the Startup type as Enable

i mean set it to Automatic :)
reboot and check !

and if this fails, then Download these tow registries and run them,

http://messenger.jonathankay.com/do...senger_user.reg
http://messenger.jonathankay.com/do...lemessenger.reg

Restart and now check for the problem ??
0
 
LVL 1

Author Comment

by:raymm
ID: 11947872
Thank you SheharyaarSaahil.

Messanger is disabled.
I rtclk, chose Properties, nothing happens, I don't get the box that allows me to set Messanger to enabled or auto.
Now that I check, I can't get the box for any of the services.

So, then I try the registry links you provided, they produce a page cannot be found.
I try to DL the reg file, can't.

What to do?
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 11947935
hmmmmm ok i'll check it out,,,, meanwhile try this, goto Start>Run>msconfig>Services
and here u can see the Messenger listed, tick it and restart, now when u will see in services.msc, Messenegr shud be running, is it ??
0
 
LVL 1

Author Comment

by:raymm
ID: 11947957
meanwhile try this, goto Start>Run>msconfig>Services
and here u can see the Messenger listed, tick it and restart, now when u will see in services.msc, Messenegr shud be running, is it ??

I did goto Start>Run>msconfig>Services.  I found Messanger.  
Rtclk, all tasks, everything grey.
Rkclk, properties, no response.
Action menu, Start to Restart, all grey.
Action menu, All Tasks, all grey.
Other items in Start>Run>msconfig>Services, can restart, etc.
I must have the most screwed up install of WinXP Pro on earth.
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 11947969
wait a minute.... where are u looking now...
first i asked u to goto Start>Run>services.msc
where all was disabled !!

now im asking to goto Start>Run>msconfig>Services
here u will get many services with check boxes, and u have to tick Messenger
infact better u click on ENABLE ALL
restart and now check for the problem ??
0
 
LVL 34

Expert Comment

by:sramesh2k
ID: 11949017
This is due to a policy settting:

Open Registry Editor and navigate to:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Messenger\Client

In the right-pane, double-click PreventRun to 0

Close Registry Editor and open HelpCenter

You should no longer see the error
0
 
LVL 34

Expert Comment

by:sramesh2k
ID: 11949084
Error "Administrator has denied permission to use Windows Messenger" while inviting someone to help you using Remote Assistance:
http://www.winxptutor.com/wmrestrict.htm
0
 
LVL 1

Expert Comment

by:Mukul-Varma
ID: 11953468
Reinstall. Would take less time! ;-)

Actually, I never used Remote Assistance, so I'll stay out of this!
0
 
LVL 1

Author Comment

by:raymm
ID: 11960155
Thanks for the ideas, here is where I am.
I have a new clean install of Win XP Pro.
From one client I have gotten an email and a Messanger request.
When I accept each of them, I got "Remote Assistance-Web Page Dialogue" box saying "Remote Assistance failed.  Please try again."
Any suggestions?

Re the other client, I will try the regedit suggestion above and report back.
0
 
LVL 1

Author Comment

by:raymm
ID: 11960173
The new clean install of Win XP Pro has solved the Messanger service problem on my computer.
0
 
LVL 1

Author Comment

by:raymm
ID: 11960184
I've read some other posts, I'm using the Win XP SP2 firewall.  Does that have to be disabled? Is there something less drastic than disabling?
0
 
LVL 1

Author Comment

by:raymm
ID: 11960594
The info below fixed the error "Administrator has denied permission to use Windows Messenger" on one client.  
http://www.winxptutor.com/wmrestrict.htm

I still have the "Remote Assistance failed.  Please try again." problem.
Hoping for help.
0
 
LVL 34

Expert Comment

by:sramesh2k
ID: 11960747
313492 - You may receive a "Remote Assistance failed" error message on a Windows XP-based Internet Connection Sharing client computer that uses the Internet Connection Firewall feature:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q313492
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 34

Expert Comment

by:sramesh2k
ID: 11960754
308210 - Remote Assistance May Not Connect to a Multiple-Homed Windows XP Computer with the Personal Firewall Feature Enabled:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q308210
0
 
LVL 1

Author Comment

by:raymm
ID: 11960963
But I have SP2 installed.
0
 
LVL 1

Author Comment

by:raymm
ID: 11960968
sramesh2k:

Read the links, they all say get the latest SP, but I have SP2 installed.
0
 
LVL 34

Expert Comment

by:sramesh2k
ID: 11960994
Do you have a personal firewall installed, raymm ?
0
 
LVL 1

Author Comment

by:raymm
ID: 11961006
Using Win XP SP2 firewall.
0
 
LVL 34

Expert Comment

by:sramesh2k
ID: 11961039
This, from a MS Tech might help:

------
Go to the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Ole\

Look for an "EnableDCOM" value. It should be set to "Y". (If it is missing
or is set to "N", that would explain this problem.)
------
0
 
LVL 1

Author Comment

by:raymm
ID: 11961054
Found it, it is set to "Y".
0
 
LVL 34

Expert Comment

by:sramesh2k
ID: 11961073
Umm. Can't think of any, right now. As it's a clean isntall, it may not be a policy setting. Just in case, the Remote Assistance Policy settings are discussed here:

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/intmgmt/20_xprem.mspx

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/adminra.mspx#XSLTsection123121120120
0
 
LVL 1

Author Comment

by:raymm
ID: 11961077
Nope, won't be policy, I haven't set any, don't know how.
0
 
LVL 1

Author Comment

by:raymm
ID: 11961079
Thank you for your efforts though.
0
 
LVL 65

Accepted Solution

by:
SheharyaarSaahil earned 500 total points
ID: 11961641
ray.... remember i gave u some registry files which are throwing Page Cannot be Opened...... go here >> http://www.mcse.ms/archive69-2004-3-477626.html

I can Download them from this site.... can u ??
0
 
LVL 1

Author Comment

by:raymm
ID: 11979106
She:  yes, dl'd from that site, will advise.
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 11979491
ok :)
0
 
LVL 1

Author Comment

by:raymm
ID: 12061566
I couldn't get Remote Assistance working, I got Application Sharing working, that enabled me to do what I wanted.
Odd that I could get Application Sharing working but not Remote Assistance.
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 12066254
when u goto Start>Run>msconfig>Services
are all the services ticked here ??

and just for "Testing" have u tried using Remote Assistance with Firewall disabled yet ??
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
This tutorial demonstrates a quick way of adding group price to multiple Magento products.
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now