Solved

Connection ok once established; "cannot find server or DNS error" most of the rest of the time

Posted on 2004-08-31
9
283 Views
Last Modified: 2013-12-14
Hi Experts,

Can anyone help me diagnose a problem with my DSL? It's from Qwest, and of course their tech support is absolutely useless.

The problem is this: most of the time, I get a "cannot find server or DNS error" from my browser. However, once a connection has been established, I can usually surf just fine. E.g., I can only get into launch.com about one time in ten tries. However, once I've got a connection, I can stream music for hours no problem. If I shut everything down, and do try to reconnect, I have just the same problem.

Even while music is streaming, I just get all the same problems with other websites, including launch.com.

Could anyone give me some clues as to what is going on, and how I might diagnose the problem, given I only access to this ropey connection?

The service used to fine up to week ago. I have reproduced ths behavior on 3 computers.
0
Comment
Question by:metalaureate
  • 4
  • 3
  • 2
9 Comments
 
LVL 2

Accepted Solution

by:
rtptucks earned 350 total points
ID: 11950827
ok heres a few things to do

Check to make sure youre itnernet isnt going through a proxy server - control panle >Internet options> connections > proxy

Make sure this is empty, youre ISP might want you to be going through their proxy,

When you experience problems goto start>run>cmd and when the dos panel is up type nslookup
this will do name server lookup to youre dns server then type any domain ur getting problems with, if you recieve an ip address back then youre dns is ok and it might be an Internet explorer problem or if you dont get a reply then the dns wont work ..

If that is the case goto Network connections  > tcp/ip properties > leave the ip address and subnet etc to dynamic but change the DNS to these -
195.92.195.94
195.92.195.95

Then try again.

If its an internet explorer problem try this aswell because ive seen it work
http://www.mozilla.org/products/firefox/download.html?http%3A//ftp.mozilla.org/pub/mozilla.org/firefox/releases/0.9.3/FirefoxSetup-0.9.3.exe
this is firefox (mozilla) and ive seen IE not work and firefox work

Cheers
0
 
LVL 40

Expert Comment

by:Fatal_Exception
ID: 11951921
This could also be the result of incorrect MTU settings...  Read the article I have written on this from my website:

www.doverproductions.com

Look under Broadband Cable and DSL for the Adjust Your MTU Size article..   I think I have explained it fairly well there, as well as tips on troubleshooting this problem..

One thing to remember with DSL..  It is not an Always On situation, whereas Cable is..  

FE
0
 

Author Comment

by:metalaureate
ID: 11952002
NSLOOKUP is always ok, at least, it always returns a bunch of IP addresses. The problem I have obtains to IE, Mozilla, Firefox, Eudora, NS 7.1 etc., on 3 machines, all of which worked fine up until 5 days ago, so not an IE problem.

This has led to a new fact: in 99% of cases I try, it is fine if I access a website via its IP address; when I switch to its domain name, then the problem occurs.
0
Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

 

Author Comment

by:metalaureate
ID: 11952039
Thanks FE -- I'll look into that, but can it be problem when my connection has been fine for 10 months, and his problem only just started occurring? If MTU size were the problem, wouldn't I have always had this problem?
0
 
LVL 40

Assisted Solution

by:Fatal_Exception
Fatal_Exception earned 150 total points
ID: 11952120
If you can access these sites fine with the IP address, then you are correct..  It is a problem with name resolution...  You might try a different DNS server for the next step..  Any of them would do..

FE
0
 
LVL 40

Expert Comment

by:Fatal_Exception
ID: 11952132
Heck, for that matter, you could use one of mine...  just for testing..

24.95.80.41
24.95.80.49
65.24.0.163
0
 
LVL 2

Expert Comment

by:rtptucks
ID: 11952164
Yeah as above i did give you 2 DNS servers to change in your network configuration..

Try a differnt DNS and lets take it from there! :)
0
 

Author Comment

by:metalaureate
ID: 11952248
Well, you both rock, all is fine now!

I have some DNS servers I can use; but to be clear, the diagnosis is.. wha? Qwest's default nameservers are a heap of scrap?
0
 
LVL 40

Expert Comment

by:Fatal_Exception
ID: 11952375
Very well could be...   Qwest has gone downhill in my opinion, and it could be their support team maintaining their networks have been outsourced...  :)

rpt..  did not see that you provided those external DNS addresses..  sorry..

and thanks..

FE
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This solves the problem of diagnosing why an internet connection is no longer working. It also helps identify the likely cause of the lost connection if the procedure fails to re-establish your internet connection. It helps to pinpoint the likely co…
Cable Modem Provisioning from DPoE compliant server  This Article is to support CMTS administrators to provide an overview of DOCSIS compliance configuration file, and to provision a cable modem located at customer place from a Back office serve…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question