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Customer support problem

Posted on 2004-09-01
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Last Modified: 2010-04-17
Our company develops some equipment used for image acquisition. Software part of this system is pure workstation program which is running on Windows 2000/XP. I need a way to find and correct problems on the client computer assuming that it has Internet connection. Some kind of privileged access over Internet, which allows to open, copy, delete some files on the client computer, work with Registry etc. - remote technical support.
I don't want to develop such system, I want to find some product which can be used for these purposes.
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Question by:AlexFM
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by:AlexFM
ID: 11949898
Google search for "Remote customer support" gives a lot of links to remote support programs. I am interesting to read here opinions about various support programs, something like "We are using <***> program in out company, and it is really cool/crap". I want to see both expensive and cheap (free?) solutions.
Thanks.
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bagabailey earned 2000 total points
ID: 11950194
I use WinVNC on a daily basis to connect to a remote server and administer PCs remotely.
It can be downloaded fre from http://www.realvnc.com/winvnc.html .

The only real draw back is that while you are viewing the remote PC the local user cannot carry on working as any changes they make will interfere with what is seen remotely.

On the plus side, the remote desktop is viewed in a window on the viewers machine, allowing the viewer complete access to his/her system whilst logged on to the remote machine.

VNC logs on as a user, and therfore user rights can be administered as with any other user.

On the whole I've found it very stable and easy to use.


Baga
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