<div>
Google search for &quot;Remote customer support&quot; gives a lot of links to remote support programs. I am interesting to read here opinions about various support programs, something like &quot;We are using &lt;***&gt; program in out company, and it is really cool/crap&quot;. I want to see both expensive and cheap (free?) solutions.<br />
Thanks.
</div>


Google search for "Remote customer support" gives a lot of links to remote support programs. I am interesting to read here opinions about various support programs, something like "We are using <***> program in out company, and it is really cool/crap". I want to see both expensive and cheap (free?) solutions.
Thanks.

<div>
<div class="content wysiwyg-content">
Our company develops some equipment used for image acquisition. Software part of this system is pure workstation program which is running on Windows 2000/XP. I need a way to find and correct problems on the client computer assuming that it has Internet connection. Some kind of privileged access over Internet, which allows to open, copy, delete some files on the client computer, work with Registry etc. - remote technical support.<br />
I don't want to develop such system, I want to find some product which can be used for these purposes.<br />

</div>
</div>


Our company develops some equipment used for image acquisition. Software part of this system is pure workstation program which is running on Windows 2000/XP. I need a way to find and correct problems on the client computer assuming that it has Internet connection. Some kind of privileged access over Internet, which allows to open, copy, delete some files on the client computer, work with Registry etc. - remote technical support.
I don't want to develop such system, I want to find some product which can be used for these purposes.


Customer support problem

Programming includes both the specifics of the language you’re using, like Visual Basic, .NET, Java and others, but also the best practices in user experience and interfaces and the management of projects, version control and development. Other programming topics are related to web and cloud development and system and hardware programming.