Customer support problem
Posted on 2004-09-01
Our company develops some equipment used for image acquisition. Software part of this system is pure workstation program which is running on Windows 2000/XP. I need a way to find and correct problems on the client computer assuming that it has Internet connection. Some kind of privileged access over Internet, which allows to open, copy, delete some files on the client computer, work with Registry etc. - remote technical support.
I don't want to develop such system, I want to find some product which can be used for these purposes.