Address book icon doesn't open contacts after reinstall
Posted on 2004-09-01
I recently reformatted and reinstalled MS Office XP on my computer. Prior to that I copied the outlook.pst and other mail folders to a backup. I'm running Windows XP Professional.
On reinstalling Office and opening Outlook, I replaced the new outlook.pst with my old one, and now I have a problem. Although my correct shortcuts display along the edge of the screen, when I try to find a contact (either by clicking the address book icon on the Outlook toolbar, or by clicking the "To" button when starting a new email) I get the message "The address book could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved, deleted or you may not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help."
Another window then opens, entitled Select Names, with a combo box drop down to show different Outlook Address books. My old address book (Contacts) appears in this list below the current one, and I can access contacts by selecting this old name.
What I need to do is put my old name at the top of the list so that it is automatically selected when I look for a contact.
Going through the procedure recommended in the Help file messed things up so that outlook refused to read any incoming mail. I uninstalled and reinstalled Outlook, and got back to the original situation of being able to read and send email but not able to call up my contacts via the icon or the "To" button.
My question in a nutshell is: how do I get rid of the unresponsive first address book so that I can use the second in the list without having to navigate to it?