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Removing read receipts from send queue

Posted on 2004-09-01
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Last Modified: 2010-05-18
Hello,

I wish to remove read receipts from send queue, I have one thats trying to send through an e-mail address thats blocked at port 25 by my isp, and I usually only use it to receive.

Thanks,

--Phil
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Question by:CrazyPhil
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Expert Comment

by:Sembee
ID: 11955020
Is this an Exchange server? If so you haven't said so and which version.
If it is Exchange then just delete the message from the queue. Then, depending on version, block delivery reports in Exchange.

If it is some other server then you need to clearly state that.

Simon.
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Author Comment

by:CrazyPhil
ID: 11956482
Oh sorry, yeah, guess I should have pointed out what I was using:

Microsoft Outlook 2003
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Author Comment

by:CrazyPhil
ID: 11975129
Increased to 400 points.
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LVL 104

Expert Comment

by:Sembee
ID: 11977589
Still difficult to answer your questions as you haven't give a lot of information on what the actual problem is.

Are these receipts in an Exchange server or an Outlook outbox?
If it is a server but not Exchange then you need to explain more. As it currently stands there isn't enough information to be able to help you find a resolution.

Simon.
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Author Comment

by:CrazyPhil
ID: 11977840
Ok I'll make it easier for ya:

I'm using outlook 2003, and someone sent me a message requesting a reciept stating I recieved it. I clicked ok too it, and its attempting to send the reciept everytime I send/recieve..I don't know what this has to do with exchange server?? Maybe this should be posted under/ E-mail/Outlook.

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Expert Comment

by:Sembee
ID: 11980208
You have used the word "queue". Queues are usually something lives on a server. Exchange questions are frequently asked in this forum instead of the dedicated Exchange location. If you had said that it was stuck in the Outbox then it would be obvious what you meant.
 
If this receipt is located in your Outbox then you should be able to delete it by simply selecting it and choosing delete.
If that doesn't work for some reason then it could be a corrupt message. The note might have even been sent back but Outlook hasn't cleared it correctly.
The fix will depend on whether you are connecting to an Exchange server (it should be deleted on the server) or collecting email from a POP3 server - when it will need to be a client side fix.

Simon.
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Author Comment

by:CrazyPhil
ID: 11980718
The Read Reciept is not in the 'outbox' as it is not classified as a message, and yes it is part of a queue, a queue meaning if I setup another read reciept one would be sent before they other. A Queue is simply a sequence of stored data awaiting processing, it has no real association with anything.

Since you have obviously no idea what I'm talking about please don't reply again.

Once again I'll repeat exactly what I mean so you can realize that it has NOTHING to do with Exchange Server.

Sequence of events:
I receive an e-mail from someone and they have requested a 'read receipt' which confirms I read it (Messages that have read receipts requested can be viewed in Outlook 2003 if you go 'Field Chooser' and drag in 'Receipt Requested' which is under the selection of 'All Mail Fields').
After opening the message Outlook asks me if I wish to send the receipt confirming that I have read the message, I click 'Yes'.
Now the read receipt is attempting to be sent out through a pop e-mail address which is blocked by my ISP (The isp doesn't allow any outgoing mail through port 25 except its on pop e-mails, and this address I was using wasn't one).
It ends up in the Send/Recieve Messages queue as trying to be sent, but does not appear in the outbox as it is just a 'Read Receipt' not an actual message.
..So now I basically have a read receipt that is trying to be sent, but can't get through, and because of that is stuck in an invisible queue which I cannot find.

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LVL 104

Expert Comment

by:Sembee
ID: 11980985
You have provided more information in the last post than any of the others, including information that clearly identifies what the problem is, specifically that this a receipt on an email account that you cannot return the email message on.

The problem is caused by Outlook trying to use the same account that the message was receieved on to send the message - which is by design. As you have now said that you cannot send email out using that identidy, the message is "stuck".

Take a look at this page for information on how to clear the receipt using "Outlook Spy".
Be careful with Outlook Spy as you can change many things which you may not want to.

http://www.outlook-tips.net/howto/delete_rr.htm

You also need to realise that the in the IT world words have VERY specific meanings.
While in the outer world queue can mean a sequence of events, in the email world it means something very specific.
Furthermore Outlook 2003 is primarily designed as an Exchange client and unless stated otherwise many experts on this site will usually presume that it is being used to connect to an Exchange server.
Outlook Express is usually used to connect to ISPs email servers.

As for not knowing what I am on about, I will leave my 30,000 Outlook points and well over 450,000 Exchange points to answer that.

Simon.
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Author Comment

by:CrazyPhil
ID: 12040575
Good know that some arrogant people are here, anyways that solution will not work as it is in state where it is being used by Outlook continually and because of that its deemed as undeletable.

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Author Comment

by:CrazyPhil
ID: 12520121
Please close this question as I solved it myself.

My solution, change the account that was assigned to send the message reciept to match that of the non-filtered account my ISP provides, let the reciept pass through then change settings back to normal.

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Accepted Solution

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modulo earned 0 total points
ID: 12653850
PAQed with points refunded (400)

modulo
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