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Crystal Enterprise V10 will not publish my Crystal Reports

Posted on 2004-09-01
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I installed crystal Enterprise on a windows 2003 II6. I can publish excel,word and pdf documents put not crystal reports. The error I get is "Failed to read data from report file c:\report1..rpt. Reason: Failed to open print engine for C:\............ ~\~ci13683856a010e60.rpt.  Ensure that CRPE32 is installed on this computer". Crpe32.dll is present and registered.

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Question by:fsaiexpert
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by:Kurt Reinhardt
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When you say 'publish', are you trying to upload external documents (a feature of CE10) or are you exporting reports to external formats?

Are you trying to publish a Crystal Report that wasn't generated through CE?  Can you successfully Schedule or View a report in Crystal Report format in CE?
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by:fsaiexpert
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I create the reports in Crystal reports. When I go to publish the report in the publishing wizard in CE it fails at the final step. This happens for any crystal report I use. There is no problem publishing word docs and pdf files.
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by:Kurt Reinhardt
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Did you perform a Custom Install of CE?  Also, did you change any default locations during the installation process?  Lastly, is Crystal Reports 10 present on the machine (generally recommended for troubleshooting)?
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Kurt Reinhardt earned 500 total points
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Additionally, here's a link to a Business Objects KB articles that may provide further assistance:

http://support.businessobjects.com/library/kbase/articles/c2008764.asp

The article provides information on permissions and various CRPE32.dll (aka crappy32 amongst Crystal Developers) issues.

~Kurt

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