?
Solved

Not able to send emails outside of network

Posted on 2004-09-01
14
Medium Priority
?
231 Views
Last Modified: 2006-11-17
have an Exchange 5.5 SP3 server servicing 60 Outlook 2000 clients. About half the clients keep getting the following error when sending email to reciepients outside the company:

No transport provider was available for delivery to this recipient


Everyone here is using Outlook 2000. We are using Exchange 5.5 for internal
emails which work fine. If I remove the exchange service off the client I
can then send emails outside from those users that were having the problem.

Now it doesn't happen to everyone and we can all receive emails from outside
the company. I have checked the settings on the users that are having
problems and they are all correct.

I tried moving the exchange services in the delivery tab to the top of the list and that did not work either.

Any help is greatly appreciated

Greg
0
Comment
Question by:Since1
  • 8
  • 6
14 Comments
 

Author Comment

by:Since1
ID: 11957937
I did check everything that article suggested.  Right now none of those reasons appear to be why I can't get emails to go out.  

Greg
0
 
LVL 12

Expert Comment

by:BNettles73
ID: 11958000
Are the clients connected or working offline? Have you checked the application event logs on the Exchange server? How much disk space do you have on the server?
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 12

Expert Comment

by:BNettles73
ID: 11958058
Check out this article ... http://support.microsoft.com/default.aspx?scid=kb;EN-US;245446

I'll look around for something else ...
0
 
LVL 12

Expert Comment

by:BNettles73
ID: 11958090
Check the order of the services.  In Outlook, Tools-Services-Delivery tab.  Put Exchange Server on top.
0
 

Author Comment

by:Since1
ID: 11958674
Your last article looks like its the reason I am having this problem now.  If I am followiong the article right I should not be using the exchange and internet e-mail services at the same time?
0
 

Author Comment

by:Since1
ID: 11958686
All the clients are connected.  I get no errors in the application logs for Exchange server either.
There is 30g of disk space still left on the server.
0
 

Author Comment

by:Since1
ID: 11958948
Putting exchange server at the top of the list didn't work.  I'm inclined to think this setup was not supposed to work from the begining
0
 
LVL 12

Accepted Solution

by:
BNettles73 earned 2000 total points
ID: 11959405
the link I posted for KB 245446 ... basically Microsoft states they don't support the configuration and recommend configuring separate profiles ...

SYMPTOMS
When you use a simple Messaging Application Programming Interface (MAPI) profile, you may receive the following error message:

No transport provider was available
CAUSE
Your profile contains both of the following services:
An internet e-mail service such as Simple Mail Transport Protocol (SMTP) or Post Office Protocol 3 (POP3)
-And-

Microsoft Exchange Server service
This behavior is due to the way that MAPI handles SMTP address resolution. While this configuration may appear to work, the resolution order, and therefore the ability to resolve SMTP addresses correctly, may not work. This behavior becomes more noticeable in complex organizations. This configuration also causes issues when you connect to a computer that is running Microsoft Exchange Server.

Microsoft does not support this configuration.
WORKAROUND
To work around this behavior, create two different profiles: one for the Internet mail service and one for the Exchange Server service. For additional informationabout how to set up Outlook profiles and how to configure Outlook to prompt you for a profile, click the article number below to view the article in the Microsoft Knowledge Base:
0
 

Author Comment

by:Since1
ID: 11962539
ok Looks like you answered my question.  I'm new here.  What do I do to give you the points?

Thanks for the help was greatly appreciated.
Greg

Do you know if this is resolved in Exchange 2000 or 2003?

0
 
LVL 12

Expert Comment

by:BNettles73
ID: 11962943
You should be able to accept the answer and then provide a score of A, B, or C depending on how well you think I answered your question ...
0
 
LVL 12

Expert Comment

by:BNettles73
ID: 11962957
http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/help.jsp#hs5

Click on this link and it should tell you anything you need to know ...
0
 
LVL 12

Expert Comment

by:BNettles73
ID: 11963309
Thanks!
0
 

Author Comment

by:Since1
ID: 11963316
Thanks again for the help.   I accepted the response there with an A grade.  now I'm off to see if exchange 2000 solves that problem

Thanks again
Greg
0

Featured Post

Nothing ever in the clear!

This technical paper will help you implement VMware’s VM encryption as well as implement Veeam encryption which together will achieve the nothing ever in the clear goal. If a bad guy steals VMs, backups or traffic they get nothing.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this post, I will showcase the steps for how to create groups in Office 365. Office 365 groups allow for ease of flexibility and collaboration between staff members.
This article will help to fix the below errors for MS Exchange Server 2016 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
Suggested Courses
Course of the Month14 days, 11 hours left to enroll

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question