Solved

Not able to send emails outside of network

Posted on 2004-09-01
14
182 Views
Last Modified: 2006-11-17
have an Exchange 5.5 SP3 server servicing 60 Outlook 2000 clients. About half the clients keep getting the following error when sending email to reciepients outside the company:

No transport provider was available for delivery to this recipient


Everyone here is using Outlook 2000. We are using Exchange 5.5 for internal
emails which work fine. If I remove the exchange service off the client I
can then send emails outside from those users that were having the problem.

Now it doesn't happen to everyone and we can all receive emails from outside
the company. I have checked the settings on the users that are having
problems and they are all correct.

I tried moving the exchange services in the delivery tab to the top of the list and that did not work either.

Any help is greatly appreciated

Greg
0
Comment
Question by:Since1
  • 8
  • 6
14 Comments
 
LVL 12

Expert Comment

by:BNettles73
Comment Utility
0
 

Author Comment

by:Since1
Comment Utility
I did check everything that article suggested.  Right now none of those reasons appear to be why I can't get emails to go out.  

Greg
0
 
LVL 12

Expert Comment

by:BNettles73
Comment Utility
Are the clients connected or working offline? Have you checked the application event logs on the Exchange server? How much disk space do you have on the server?
0
 
LVL 12

Expert Comment

by:BNettles73
Comment Utility
Check out this article ... http://support.microsoft.com/default.aspx?scid=kb;EN-US;245446

I'll look around for something else ...
0
 
LVL 12

Expert Comment

by:BNettles73
Comment Utility
Check the order of the services.  In Outlook, Tools-Services-Delivery tab.  Put Exchange Server on top.
0
 

Author Comment

by:Since1
Comment Utility
Your last article looks like its the reason I am having this problem now.  If I am followiong the article right I should not be using the exchange and internet e-mail services at the same time?
0
 

Author Comment

by:Since1
Comment Utility
All the clients are connected.  I get no errors in the application logs for Exchange server either.
There is 30g of disk space still left on the server.
0
Why do Marketing keep bothering you?

Is your marketing department constantly asking for new email signature updates? Are they requesting a different design for every department? Do they need yet another banner added? Don’t let it get you down! There is an easy way to manage all of these requests...

 

Author Comment

by:Since1
Comment Utility
Putting exchange server at the top of the list didn't work.  I'm inclined to think this setup was not supposed to work from the begining
0
 
LVL 12

Accepted Solution

by:
BNettles73 earned 500 total points
Comment Utility
the link I posted for KB 245446 ... basically Microsoft states they don't support the configuration and recommend configuring separate profiles ...

SYMPTOMS
When you use a simple Messaging Application Programming Interface (MAPI) profile, you may receive the following error message:

No transport provider was available
CAUSE
Your profile contains both of the following services:
An internet e-mail service such as Simple Mail Transport Protocol (SMTP) or Post Office Protocol 3 (POP3)
-And-

Microsoft Exchange Server service
This behavior is due to the way that MAPI handles SMTP address resolution. While this configuration may appear to work, the resolution order, and therefore the ability to resolve SMTP addresses correctly, may not work. This behavior becomes more noticeable in complex organizations. This configuration also causes issues when you connect to a computer that is running Microsoft Exchange Server.

Microsoft does not support this configuration.
WORKAROUND
To work around this behavior, create two different profiles: one for the Internet mail service and one for the Exchange Server service. For additional informationabout how to set up Outlook profiles and how to configure Outlook to prompt you for a profile, click the article number below to view the article in the Microsoft Knowledge Base:
0
 

Author Comment

by:Since1
Comment Utility
ok Looks like you answered my question.  I'm new here.  What do I do to give you the points?

Thanks for the help was greatly appreciated.
Greg

Do you know if this is resolved in Exchange 2000 or 2003?

0
 
LVL 12

Expert Comment

by:BNettles73
Comment Utility
You should be able to accept the answer and then provide a score of A, B, or C depending on how well you think I answered your question ...
0
 
LVL 12

Expert Comment

by:BNettles73
Comment Utility
http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/help.jsp#hs5

Click on this link and it should tell you anything you need to know ...
0
 
LVL 12

Expert Comment

by:BNettles73
Comment Utility
Thanks!
0
 

Author Comment

by:Since1
Comment Utility
Thanks again for the help.   I accepted the response there with an A grade.  now I'm off to see if exchange 2000 solves that problem

Thanks again
Greg
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Suggested Solutions

"Migrate" an SMTP relay receive connector to a new server using info from an old server.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
This video discusses moving either the default database or any database to a new volume.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now