When I add the cached email mode option under account settings and attempt to open Outlook 2003 (no SP installed) I receive the following error message: 'Cannot start Microsoft Office Outlook. Unable to open the Outlook window. The set of folders could not be opened. The server is not available. Contact your administrator if this condition persists." This happens on nearly 100 Windows 2000 Professional machines (SP4) connecting to Exchange 2003 on Windows 2000 Server (SP4). All users (including myselft) have write access to the local machine so I highly doubt it’s a Group Policy issue but I am no GP expert. All the users (that I know of) have no offline folder file (.ost) file created but they do have a unique .pst files on a separate file server.
A funny thing happened while researching this problem. Now I have access to cached email mode on my machine and I have no idea why. You're probably thinking okay idiot what did you change? I changed nothing but I could have been running cached email mode for days even weeks and not realized it (I do know is that I did not create an offline folder file since then).
I have an outlook.ost file that shows a creation date of today under C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook and my manager who experiences this problem doesn't have a .ost file in her directory. Also, I have this directory C:\Documents and Settings\%username%\Applic
ation Data\Microsoft with the following files: %username%.nks (Office Data File), %username%.srs, %username%.xml, outcmd.dat, and an outlprnt file. My manager has that same directory only with an extend.dat and a mobile outlook.pst file.
Office 2003 was installed using the custom installation wizard and was deployed using a third party utility (Intuit Track-It) with a TRANSFORM switch.
I have also referenced the following pages with no luck:
(It stated to resolve this issue for an existing installation of Outlook that is experiencing this problem, specify the .pst file by using the Mail icon in Control Panel. All I know is the .pst file has the correct file path under the mail icon in the Control Panel).
Any more suggestions would be great. Thanks!