Solved

Can't run software for UPS

Posted on 2004-09-01
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Last Modified: 2007-12-19
We have 3 UPS (on a rack) compaq 1500va
The software that came with it is old and won't install on win2000 server
I've tried to download from HP the latest software but it looks that they don't build it anymore and they don't care.
We really need to enable some software to manage the UPS

Any ideas 'round it ?


Any help would b greatly appreciated
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Question by:txarli33
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by:cyrnel
ID: 11959085
What type of monitoring interface does the UPS provide? Win2K server already recognizes a few basic variations of UPS monitoring. Go to Control Panel->Power Options->UPS then click the Select button under Details. You'll have APC & tripp-lite & should be able to define a custom serial connection.

Dave
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by:txarli33
ID: 11962341
ok, i've tried to set up a custom interface config on the serial port but is asking for the UPS signal polarity which  i don't know and can't find any info about it.
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Author Comment

by:txarli33
ID: 11962400
i've also been with HP for nearly an hour, from dept to dept just to find out that they don't really know either, is like they don't want to know about this device
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by:cyrnel
ID: 11963945
What's the UPS model number? I'm betting we can find a definition.

On another track, there's a fairly good chance the unit was made by APC or similar for Compaq. Can you dump all the label info here?
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by:txarli33
ID: 11971730
sorry to take so long
i'm afraid there is not much info about it , all i got is this:
Compaq 1500va
the model number is : 295241-002

hope this helps
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cyrnel earned 500 total points
ID: 11974594
The lack of technical info on their site is stunning. Even if your UPS matches one of the HP UPS models they don't really say anything beyond "plug in the provided cables." The manuals do imply the monitoring port is a standard serial interface which suggests it won't go beyond +/-5Vdc on the signal lines. I'd be willing to plug it in, enable the Win2K monitoring service with default settings, and see what it thinks. Of course it isn't my high-dollar server. If you have an auxilliary serial card or a sacrificial machine all the better. If you trigger an event or two and it responds then you have some level of monitoring.

Stepping back a bit, I'd recommend the UPS for semi-important use but no more. If you have a mission-critical application then it should justify going with current, supported, uninterruptable power solutions. If it isn't that critical I'd use them as is, crossing my fingers for Win2K's service being able to provide power event history. Having stable power, 15minutes of blackout coverage, and a record of power events will take care of almost all needs. Your call as to whether they're good enough.

Good luck!
Dave
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