812C stops responding
Posted on 2004-09-01
Running XP and have an 812C that worked fine a few days ago. Now documents go into the print queue, but the printer never responds. There are no error messages, it just never processes the document. This happens regardless of program. Cables are connected and LPT1 reports it is working fine.
The only change to the system in the past week is that I got an email from my ISP saying that my computer had been used to send spam and I likely had a virus. I ran McAfee's Stinger program, which to my surprise found the W32/Bagle.ai@MM virus. Stinger deleted the files in question. Since then I have been unable to print.
Help! Any thoughts on what is going on here and how I can fix it. Is the printer issue even related to the virus issue?
Thanks in advance,