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812C stops responding

Posted on 2004-09-01
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Last Modified: 2013-12-15
Hi all,

Running XP and have an 812C that worked fine a few days ago.  Now documents go into the print queue, but the printer never responds.  There are no error messages, it just never processes the document.  This happens regardless of program.  Cables are connected and LPT1 reports it is working fine.

The only change to the system in the past week is that I got an email from my ISP saying that my computer had been used to send spam and I likely had a virus.  I ran McAfee's Stinger program, which to my surprise found the W32/Bagle.ai@MM virus.  Stinger deleted the files in question.  Since then I have been unable to print.

Help!  Any thoughts on what is going on here and how I can fix it.  Is the printer issue even related to the virus issue?

Thanks in advance,
D
 
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Question by:damon98765
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mattisflones earned 1000 total points
ID: 11960761
Could be a thousand different reasons!
Try running housecall.trendmicro.com (The best online AV there is!)to check your system.. Its way better than McAfees scanner.
I would also advice you to check for spyware and so on, try:
http://www.lavasoftusa.com/support/download/ And:
http://www.safer-networking.org/en/index.html

That would tell you if your system is housing something that might cause the problem!
You should also try to reinstall the printer..
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Author Comment

by:damon98765
ID: 11963449
Reinstalling the printer seems to have fixed it.  And thanks for the recommendation on Housecall.
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by:mattisflones
ID: 11963455
:-) Glad i could help!
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