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Veritas Back Exec Job Engine failure

Posted on 2004-09-02
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Last Modified: 2013-12-01
Hi there,

I recently installed Norton AV for Exchange 5.5 onto a server. Since then our Veritas backup software has stopped working properly. Everything looks ok except the Job Engine services keep stopping by itself. When I open the UI an try to browse ANY folder then I either get the message "RPC failure" or "a null context handle was found... yada yada yada" at this point the Job Engine appears to stop. I've told the Job Engine to restart if it stops but I don't like it as a long term solution.

I've tried disabling the anti-virus stuff but it is still the same although it did all work before I installed the software.

We are using veritas 8.1 Norton AV for Exchange 2.18, Windows 2000, Exchange 5.5 SP4.

Norton has a number of options that allow you to change the MAPI/VAPI interface that it is using. I've tried most of the options but still have a problem.

Any ideas why AV software buggers with the Veritas stuff?

Thanks in advance.

Richard

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Question by:greenanr
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Expert Comment

by:sirbounty
ID: 11963926
Try disabling the BE naming service (Start->Run->Services.msc)
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Author Comment

by:greenanr
ID: 11964670
what is the naming service supposed to do? its set as automatic from here.

Thanks

Richard
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LVL 67

Expert Comment

by:sirbounty
ID: 11972816
It maintains a list of other BE servers on the network.
We ran into some problems that 'couldn't be explained' and I believe Veritas made the recommendation of disabling that service and it resolved our problem...give it a shot...
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Author Comment

by:greenanr
ID: 11973076
Hi there


sirbounty...tried you response but it just stopped everything..

I've been on the phone to symantec support they believe there might be an issue with veritas back exec that they are now looking into however even with all of the symantec services disabled I still cannot get a backup running.

Bascially it seems that either it schedules the job and nothng happens because the Job Engine has fallen over (with no error apart from one from the service control manager) or the job engine is oj the backup seems to fire up and gets as far as mounting the media and then just remains in the running status forever.

Any ideas?

Thanks

Richard
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Accepted Solution

by:
sirbounty earned 500 total points
ID: 11973332
What are you using for credentials on those services?  Local System or a domain account?
Had you actually disabled the naming service and rebooted?
You might try the same with the Symantec services.
I know we're using SAV on our 2k servers and don't have this problem...but I honestly don't recall if that was the reason we killed that service or not... :(
Post back and let me know.  

Incidentally, do you have a copy of Acces 97?  I know we'd also had a couple of problems with the BE pvl database that were resolved using the older version of Access (don't use a newer one, cause it'll upgrade the db format).
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Author Comment

by:greenanr
ID: 11977799
Hi there,

Well I fixed the problem...

I spoke to symantec, they acknowledge that I have found a problem that they have not heard of (can't uderstand why) but symantec av seems to completely destroy the Veritas install. They said "Sorry we'll work on a fix".

Then I spoke to veritas and had to pay €73 for an incident as my client didn't have a support contract that was in date but they gave me a download for the re-installation so I guess I kinda got my monies worth.

To reinstall without loosing my job information and media set stuff I did the following:

stopped all of the backup services
copied the veritas directory
deleted the veritas folders from the registry
deleted the original veritas folders
restarted the machine
then reinstalled veritas
then copied all of the non-program files (no dlls or exes) into the new directory.

Now it works again and I have to wait for Symantec to get back to me so I can get that to work too. Jeez its good that I charge by the hour 'cause this has been a long haul :-)

Sirbounty gets the points for his help and speedy response

regards

Richard
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