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Error 31: A device attached to the system is not functioning and more..

Posted on 2004-09-02
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Last Modified: 2008-01-09
Hi,
I have a dual booting system Win XP Pro/ WinMe.

I use WinXP Pro and WinMe is only if anything goes wrong with XP especially internet and thats exactly my problem right now.

I'm on dial-up and whenever I connect to the net it verify the username/pass and just after it's registering the PC on the network I get this Error 31.

So again I tryt to connect and then I get another Error 691 and then again reconnect it says usernmae/pass invalid and then again 31.

In WinMe its working fine as I have posted this topic . Help! :-)

TIA
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Question by:pengux
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Expert Comment

by:SheharyaarSaahil
ID: 11964587
Hello pengux =)

In XP goto Device manager, and uninstall ur Modem....
then delete ur Internet Connection....

Restart and now reinstall ur modem drivers, and then create a new connection... check if same problem or not ??
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Expert Comment

by:rbkumaran
ID: 11964619
Have you checked this?

http://support.microsoft.com/?kbid=310431

Kumaran
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Author Comment

by:pengux
ID: 11964935
Hey thanks  for ur reply :-)

@Saahil
I already tried those steps before posting this problem but didn't work .

@kumaran
 Currently I'm in Win Me After I finish my net work I'll boot to XP and reply back.

 I noticed that it's taking more than 8 attempts in WinMe too.

 I fear there might be something wrong with Modem Which is Coexant HCF v90 56K.

But at the 8th attempt I do get connected at normal speeds with no problem in surfing.

Can it be a ISP problem ?
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SheharyaarSaahil earned 750 total points
ID: 11965177
to check for the modem, u can either hook it in anothe system to check there for the problem, or can use a third party tool to preform some tests on it >> http://www.majorgeeks.com/download309.html

if modem is OK, then it means the problem is with ISP surely, call them and shout.... "WHAT'S THE HELL ARE U PEOPLE DOING"  ;-)
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Author Comment

by:pengux
ID: 11965308
@Kumarangan

I checked that MS KB and all settings are as per that KB so no changes were necessary. Then I tried to reconnect and I'm very sorry that mistyped Error 691 but actually it is Error 619 =) as discussed here:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;314485

What exactly is RRAS server? Is that a hint that the problem is with my ISP ?

@Saahil
I'll try that tool and I'm going to kick thier a$$ if my modem is ok ;-)
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by:SheharyaarSaahil
ID: 11965342
>> @Saahil
>> I'll try that tool and I'm going to kick thier a$$ if my modem is ok ;-)

Good Luck.... ;-D
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Expert Comment

by:rbkumaran
ID: 11965377
Well, I saw your last message and could see what the problem might be...

In the Dialup properties, try to add 4 commas (,,,,) after the number to which you are dialing. it looks the system idle timeouts even before the handshake completes.

Kumaran
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Author Comment

by:pengux
ID: 11970828
Hi,
The problem was with the ISP. I fired them :-P now its working fine. Thnx for ur assistance.:-)

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