in outlook 2002 not printing last response of email

when a coworker prints an email in outlook 2002 the last response of the email never prints out. Only the response after the latest one appears. Thanks for any help!!
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sunray_2003Connect With a Mentor Commented:
What happens if he prints an email with only one response. Does it print all that is there in that email ?
ask the user to double click the email message so that it opens in a new window
then go to file --> print and check preview
does he see all the message replies. What happens when he press prints there..

make sure he is checking all the printed pages from the printer .. may be he is doing double-side printout

shannon_badeauxAuthor Commented:
if she prints an email that she received from someone that email prints everything.  only if she replies to an email and then tries to print or if she replies then gets another reply does she have a problem where when she prints the  email doesnt print last response. when she tries to open email in new window and clicks on file she can not click on print preview because it is not highlighted. thanks for the help!
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