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cannot use internet explorer in some user profiles

Posted on 2004-09-02
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Last Modified: 2010-04-11
Hey,
Having a problem running explorer in some user accounts.  The main user account can use explorer and get online.  All other user accounts including the default user account (I obviously tried making a new account to see if that would work) are not able to get online through explorer.  They all can obtain IP, DNS, and see the router, it just seems to be a problem with explorer.  I tried copying ntuser.dat from the working user profile to the others but xp won't let me get into that folder for some reason (no, I was not logged into that user account when I tried to open it).  I thought it was spyware related but I ran spybot and adaware, no help. I know there has to be a problem in the registry but I don't know enough to go in there and fool around.  Please help. Thanks. Anything I need to be more specific about please ask.
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Question by:atistler
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by:abriggs1
ID: 11969718
Go into your host file and make sure you don't have any other Ip address in there besides the 127.0.0.1
windows/system32/drivers/etc click host and open with notepad.

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XaTe earned 500 total points
ID: 11980921
Hi

I would first repair the System files by doing a Start->Run->cmd -> sfc /scannow, and make sure you have your Windows XP CD handy. http://support.microsoft.com/default.aspx?kbid=318378

And then run the ie.inf file off your system to repair internet explorer, it's usually located in the Windows\inf folder. Have a look at http://www.theeldergeek.com/repair_ie6.htm

If that still doesn't work restart the PC, login as Administrator, and play around with the profiles, you should be able copy profiles over etc, just be very carefull you can loose you email and stuff. I once has a probelm with this where i couldn't access a specific profile (ntuser.dat) to copy it over, just restart and login as Administrator directly. (Hitting CTL+ALT+DEL twice at the welcome screen).

Another thing, In the Internet Explorer, -> Tools -> Internet Options -> Connections -> Lan Settings -> Check your Proxy Server settings.

You can also try to do a Winsock fix, look at http://www.spychecker.com/program/winsockxpfix.html.

If worst comes to worst, backup your email and files etc, remove the user account, create a new account and restore the email etc..

Hope this helps.

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