psych0naut
asked on
Outlook.exe won't close
User exists the Outlook client however the task tray icon remains and Outlook.exe remains in the task manager. Any attempt to restart Outlook while this is in effect fails. This can last up to 20+ minutes. Any thoughts on what might be preventing Outlook from properly shutting down?
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Forgot to say that you can add Internet E-mail back in, after the problematic email got out of Outbox.
I am having this problem also with Outlook 2003 on a XPSP2 Machine. IBM Laptop T30. The option to move to taskbar when cloes is not enabled, and in fact they are closing the program itself - I can verify I've worked on this machine. Also deleteing and creating the profile again do nothing, detect and repair does nothing, uninstalling, reboot, install, reboot, and Office updates, do nothing, I ran adware on it and removed some general things, but nothing major. The one thing that you can do is choose to start outlook in safe mode and it will come up.
Also let me point out that my situation resulted from upgrading from Office XP to Office 2003. It worked fine before, but not after.
Also let me point out that my situation resulted from upgrading from Office XP to Office 2003. It worked fine before, but not after.
Something is definitely going on and it has nothing to do with Office 2003 vs. Office XP. I have the older Office XP installed on a Win2K desktop and on an XP Pro (SP2) laptop. The Win2K machine is more problematic. In Task Manager, I've seen 1, 2, and sometimes many more "Outlook.exe" processes running. Email gets "stuck" in the Outbox when this happens.
I also booted up my laptop this morning and Outlook immediately popped up with an error message (before I started the application)! This is because I get on to my MS Exhange email through a VPN connection. When that connection is not running (like after hibernating and restarting), then Outlook cannot get to the work email server. So, I discovered once again that an Outlook.exe was indeed running in Task Manager and that's explains the error message (something about, "Can't retrieve your reminders").
The solution? I wish I knew. I've reached a workaround: When you close Outlook (and it doesn't matter how -- Alt-F4, File - Close, "X" in upper RH corner -- always fire up Task Manager and see if Outlook.exe is still there. (Ctrl - Shift - Esc is the shortcut to Task Manager, by the way.) If you see it in the Processes tab, click on it and then "End Process". Prevention is the only way I've found to keep one or more Outlook processes from sticking around.
I also booted up my laptop this morning and Outlook immediately popped up with an error message (before I started the application)! This is because I get on to my MS Exhange email through a VPN connection. When that connection is not running (like after hibernating and restarting), then Outlook cannot get to the work email server. So, I discovered once again that an Outlook.exe was indeed running in Task Manager and that's explains the error message (something about, "Can't retrieve your reminders").
The solution? I wish I knew. I've reached a workaround: When you close Outlook (and it doesn't matter how -- Alt-F4, File - Close, "X" in upper RH corner -- always fire up Task Manager and see if Outlook.exe is still there. (Ctrl - Shift - Esc is the shortcut to Task Manager, by the way.) If you see it in the Processes tab, click on it and then "End Process". Prevention is the only way I've found to keep one or more Outlook processes from sticking around.