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Unread messages not updating

Posted on 2004-09-02
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Last Modified: 2010-05-18
Two exchange mailboxes are not showing the correct number of unread messages in Outlook. MS Exchange server, Windows 2000 server, Symantec 9. Even when a mailbox is emptied it is showing  unread messages with Outlook 2000 and Outlook 2003. Thanks.
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Question by:edogg77
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Expert Comment

by:Sembee
ID: 11968353
Does it follow the users to another machine?
If so then it is a server problem.
If not, then it is a problem on that machine only. Delete the Outlook profile and recreate.

Simon.
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Author Comment

by:edogg77
ID: 11968394
It is most definitely a problem with exchange. Two different versions of Outlook, 2000 and 2003 both show the same incorrect number of unread messages.
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Expert Comment

by:Sembee
ID: 11968420
But does it follow the user to another machine? It could be a coincidence that it has happened on two machines. If it was a problem with Exchange I would expect it to appear on more accounts.

Simon.
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Author Comment

by:edogg77
ID: 11968483
To be more clear, they are "system mailboxes" i.e.: comanyname@companyname.com which are opened in addition to the users mailbox on different computers running different operating systems and different versions of Outlook.
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Sembee earned 250 total points
ID: 11968513
The unread message count appears on ALL machines that access this mailbox?
I don't want to keep going on about that key point - but it is very unusual to get something like this happening that is the Exchange server at fault.

What happens if you open the mailbox in Outlook directly - not as an additional mailbox? Can you reset the unread message count there?

Simon.
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Author Comment

by:edogg77
ID: 11968756
Thank you. Opening the mailbox directly was the key.
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