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Exchange 5.5 MTA Service Issues

Posted on 2004-09-02
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Last Modified: 2008-03-17
I'm trying to recover from a recent disaster on our Exchange 5.5 server.
I've installed a new server NT4 SP6a & Exchange 5.5 SP4. I've managed to recover the priv.edb & pub.edb from backups (both are in a consistant state) but the MTA service won't start. The Event log give 3 errors. 1 on ESE97 - Event ID 145 and the other 2 are giving Events 1120 & 5000 on the Exchange IS.

Can anyone shed any light on this, I'm starting to loose too much hair and sleep!
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Question by:njwilkinson
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Expert Comment

by:rhandels
ID: 11968717
Hi,

After some looking into, it seems as if your database is in an inconsistant state. Here's some info.. So first thing to look for is if you have permissions (explains why it can't mount the store). Else, try to fix the database..

http://www.eventid.net/display.asp?eventid=1120&eventno=498&source=MSExchangeIS&phase=1
http://www.eventid.net/display.asp?eventid=5000&eventno=499&source=MSExchangeIS&phase=1
http://www.eventid.net/display.asp?eventid=145&eventno=501&source=ESE97&phase=1


As per Microsoft: "This issue can occur if the Exchange Server service account does not have Write permission to the Priv.edb file. The ability to write to this file can be restricted by insufficient NTFS file system (NTFS) rights to the PRIV.EDB file, or by a read-only file attribute applied to the PRIV.EDB file". See Q245058 for more details.
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Expert Comment

by:BNettles73
ID: 11969466

Did you perform a hard recovery on both priv and pub? What type of restore did you perform ... was it an offline or online restore? If it was an online restore, after you got the IS started ... did you run IS/DS consistency adjuster?

Need a little more information ... can you also list the exact events showing up ... have you considered turning up logging on MSExchangeMTA?
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Author Comment

by:njwilkinson
ID: 11970646
I've run eseutil /mh on both the pub & priv edb's and they both report back as in a consistant state. I checked the permissions on the files and they are both okay.

I restored both of the files from an offline backup. I've also removed any logs files that are remaining and ran isinteg -patch.

I can get the IS running it's just the MTA.

I turned up the logging for the MTA, the for the application log results are:-


EventID: 100
Source: ESE97
Desc: MSExchangeIS (182) The database engine 05.2653.0011 started.

EventID: 145
Source: ESE97
Desc: MSExchangeIS (182) The database engine could not access the file called E:\exchsrvr\Mdblogs\edb.log.

EventID: 1120
Source MSExchangeIS
Desc: Error 0xfffffbf8 initializing the Microsoft Exchange Server Information Store database.

Event ID: 5000
Source: MSExchangeIS
Desc: Unable to initialize the Microsoft Exchange Information Store service. Error 0xfffffbf8.


In the system log there was also:-

EventID: 7024
Source: Service Control Manager
Desc: The Microsoft Exchange Message Transfer Agent service terminated with service-specific error 4294966264.


Any help greatly appreciated.
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Expert Comment

by:ColinRoyds
ID: 11971128
your root problem appear to be this one

EventID: 145
Source: ESE97
Desc: MSExchangeIS (182) The database engine could not access the file called E:\exchsrvr\Mdblogs\edb.log.

try this link for a few tips on how to deal with it
http://www.eventid.net/display.asp?eventid=145&eventno=501&source=ESE97&phase=1
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Author Comment

by:njwilkinson
ID: 11971532
Hi guys

I've managed to sort it. It turned out to be a missmatch in the store.exe and emsmta.exe.
Restored those from the offline backup we had and all is back up and running.

Thanks for your help.
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Expert Comment

by:BNettles73
ID: 11971577
Good job!
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