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Problem with format of Fax number (for Australian phone numbers) when printing to fax and selecting a Contact fro Outlook

Posted on 2004-09-02
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Last Modified: 2008-01-09
We are using Office 2003 and Outlook 2003.  We have a large database of contacts in a public folder.

We are printing to a Fax Machine (Canon L2000) from a word document.  We find that we can print and select from the address book OK but we find that the Fax numbers arenot formatting in a way that the phonel ine will dial correctly.

We are located in Queensland and when the fax numbers are entered into Outlook we prefix any numbers for Queensland with an 07.  When you press enter Outlook automatically formats the number as (07) nnnn-nnnn.  If we don't prefix with an 07 it does exactly the same thing (obviously knowing from Exchange settings that we are in Queensland).

Our problem is that when you select the 'Recipient from the address book' in the printing dialog box it displays the numbers as +61 (07) nnnn-nnnn.  When you try to phone this number it is unable to as when you use the international code you need to drop the zero from the area code (07).  

We have tried many different formats to the number but they all seem to have the problem.

Is there any way of stopping Outlook from reformatting the number when it is keying in or stopping it from prefixing with the international code.  

If you are faxing via the modem you seem to be able to stop it prefixing the number by turning off the setting to Automatically add country code to location phone numbers in the dialing options box but this doesn't seem to take effect when you are Printing to a fax.

Any help would be most appreciated.

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Question by:jdietrich1
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Expert Comment

by:slink9
ID: 11972098
Are you using the standard MS Fax driver?  It would seem to have the capability to "Use Country Code."
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Author Comment

by:jdietrich1
ID: 11986115
No, we are printing via the Canon L2000 fax driver.  The MS Fax driver uses a Fax/Modem - we are wanting to use a physical fax machine that has a network interface.

The problem is that it is using the country code and we don't really want to for Australian numbers.  The area code for Queensland is '07' but when you use the country code '61' in front of it you drop the zero (ie 617nnnnnnnn) however Outlook sees/formats the number as 61(07)nnnn-nnnn.

Do you know of any way to force Outlook to format the number is a particular way (ie 617nnnnnnnn or 7nnnnnnnn)

Hope you might have some ideas1
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LVL 23

Expert Comment

by:slink9
ID: 11986174
I don't believe so other than VBA programming.  I don't even know how well that would work.
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Author Comment

by:jdietrich1
ID: 11986186
Thanks anyway
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Accepted Solution

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kemp_a earned 2000 total points
ID: 12356305
Hi,

Try going on to Control Panel/Phone & Modem Settings, Dialing Rules/Location/Edit then ensure that your Country & Region dialing prefixes are Australia and (07)

Hope that helps
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