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Distributing Crystal Reports 10 SP1

Posted on 2004-09-03
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Last Modified: 2008-02-07
We had to install SP1 for Crystal Reports 10 to resolve a problem we had been having, but now when we install it on the client machine it still fails, is there an updated merge module or something that we need?

TIA

Mike
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Question by:jeshbr
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by:frodoman
ID: 11973074
Mike,

Can you let us know a little bit more detail?  What are you installing on the client machine?  How is it failing?

frodoman
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by:jeshbr
ID: 11973177
We have an application written in VS .NET 2003 and we have a report that runs off of a stored procedure, and we just print it to the printer, there is no preview window, and there is no .NET interface for the user to see, they just click the print button and we create the object manually and print the report.  But on our machine when we were doing that we were getting a "Logon failed..." error, now I know the code I have works because I used it for another customer that uses stored procedures for their reports.  So, I downloaded and installed SP1 on all of the workstations and the program worked.  But when I distributed it to the customer they got the same error we received.

TIA

Mike
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frodoman earned 500 total points
ID: 11973576
Mike,

I'm not aware of anything specific but SP1 is fairly new so there may still be bugs trickling out.  I assume you've already downloaded the merge modules again from BO in case they have changed (they don't necessarily document that they've changed when they put new ones out on their site).

It sounds to me like the most likely culprit is a dbconnectivity dll.  You may want to check the dll's being used on the development machine (after SP1 installed) verses the version on the client machine and see if they're different.  If so then try manually copying and registering the dll(s) and see if it works after doing that.

This is all educated guess on my part.  As I've said I'm not aware of anything specific to this situation.

Good luck!

frodoman
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Author Comment

by:jeshbr
ID: 11973736
I downloaded the merge modules and they are exactly the same, to so I guess they haven't changed.  I wanted to tell you about something else I had found.  When I create the report I used integrated security.  Could that be a problem when adding the logon info through .NET?

TIA

Mike
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