CD-ROM does not appear on boot
Posted on 2004-09-03
I work as a computer tech in one of the buildings at my university, and we're having a rather strange problem with some IBM 6862-U7U desktop systems.
We put together a Windows XP image for those systems, and are having a very strange problem with the CD-ROM drive. For most systems (but not all), the CD-ROM drive does not appear in My Computer (or the device manager, for that matter) when the system starts up. Here are a couple of the ways that we were able to get the CD-ROM drive to appear:
1) Scan for new hardware in the device manager.
2) Boot the system with a CD in the drive (strange but true).
Since the average user of these systems isn't going to be a computer wiz, that is unacceptable.
The CD-ROM drive in question is an LG CD-ROM CRD-8400B, and the problem affects nine out of ten systems that we put out.
Thanks in advance for any help.