Link to home
Start Free TrialLog in
Avatar of Microtech
MicrotechFlag for United Kingdom of Great Britain and Northern Ireland

asked on

Call recorder for compliance

I look after an insurance company and took on the job of doing their avaya index phone admin, while the job itself is easy they have now burdened me with pricing up a call recording package. The company is in 3 sites and has 75 channels coming in for 250 people.

I am looking for hardware, software, CTI integration, a solution of belt and braces all in ...

I have so far found www.oak.co.uk does any one know of  a good solution, one they use rather than a googled find, one with recomendations etc...

nice load of points for all recomendations,
ASKER CERTIFIED SOLUTION
Avatar of Serena Hsi
Serena Hsi
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Microtech

ASKER

thanks guys it looks like I have gone in a little over my head they have a budget for this of £100k so it needs to record ALL calls and should be invisible to the users, so I am recruiting help from a telecoms professional who has set up call recorders for other companies. Also they have a database of all their customers and what they are wanting is that when a customer or new client calls in they can attach the voice recording to the details, which our guys here are trying to develop. So thanks for the input and I will split the points.